Grace Harris
Decatur,GA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving lasting impression.
Overview
8
8
years of professional experience
Work History
Night Auditor
Westin Peachtree Plaza
Atlanta, GA
06.2025 - Current
- Delivered exceptional, guest-centered service during overnight operations by anticipating guest needs, resolving concerns promptly, and ensuring a welcoming, professional hotel environment at all times.
- Conducted nightly audits with strong attention to detail, balancing daily financial transactions, verifying accounts, reconciling discrepancies, and preparing accurate end-of-day reports.
- Maintained extensive knowledge of hotel policies, procedures, loyalty programs, and safety standards to provide accurate information and ensure compliance with brand expectations.
- Assisted guests with check-in/check-out, reservations, billing inquiries, room requests, and special accommodations while demonstrating empathy, professionalism, and problem-solving skills.
- Collaborated with front desk, housekeeping, and management teams to ensure seamless overnight operations and a high level of guest satisfaction.
- Monitored security procedures and handled confidential guest information with discretion and accuracy.
- Responded effectively to guest concerns and emergencies, using sound judgment and hospitality-focused communication to create positive environment
Night Auditor
Fairfield Inn Atlanta Airport South
Atlanta, Ga
08.2024 - 06.2025
- Balanced nightly financial reports to ensure accuracy in revenue and expenses.
- Processed guest check-ins and check-outs efficiently, enhancing overall customer experience.
- Monitored security systems to safeguard hotel assets and ensure guest safety.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
Night Auditor
Residence Inn Marriott
Decatur, GA
09.2023 - 08.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Culinary Specialist
United Sates Army
Fort Lee, VA
10.2022 - 05.2023
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
Natural Hair Stylist and Barber
Loc Art Hair Studio
04.2022 - 12.2022
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered over seven phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options
Salon Assistant
Kariema's Salon Suites
Decatur, GA
03.2021 - 04.2022
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Set appointments for approximately eight clients per day.
Chick-fil-A Front of House Team Member
Chick-fil-A
07.2021 - 01.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
Decatur Mailroom Intern
Worksource Dekalb
06.2018 - 08.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Dekalb Early College Academy
Stone Mountain, GASome College (No Degree) -
Georgia State University
Clarkston, GABarber Instructor License - Education
Beaver Beauty Academy
Decatur, GA06.2025
High School Diploma -
Elizabeth Andrews High School
Stone Mountain, GA12.2022
Proway Hair School
Clarkston, GA07.2022
Skills
- Critical Thinking
- Guest Interaction
- Desktop and Laptop Computers
- Reading Comprehension
- Organization Skills
- Time Management
- Strategic Planning
- Telephone Skills
- Punctual and dependable
- Resolving issues
Education
Clarkston, GA,Stone Mountain, GA,Clarkston, GA,Stone Mountain, GA
Timeline
Night Auditor
Westin Peachtree Plaza
06.2025 - Current
Night Auditor
Fairfield Inn Atlanta Airport South
08.2024 - 06.2025
Night Auditor
Residence Inn Marriott
09.2023 - 08.2024
Culinary Specialist
United Sates Army
10.2022 - 05.2023
Natural Hair Stylist and Barber
Loc Art Hair Studio
04.2022 - 12.2022
Chick-fil-A Front of House Team Member
Chick-fil-A
07.2021 - 01.2022
Salon Assistant
Kariema's Salon Suites
03.2021 - 04.2022
Decatur Mailroom Intern
Worksource Dekalb
06.2018 - 08.2018
Proway Hair School
Dekalb Early College Academy
Some College (No Degree) -
Georgia State University
Barber Instructor License - Education
Beaver Beauty Academy
High School Diploma -
Elizabeth Andrews High School