Grace Heath
Myrtle Beach,SC
Summary
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
Liberty Tap Room & Grill
Myrtle Beach, SC
02.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current and new menu items, daily specials and weekly promotions.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Housekeeping Intern Room Inspector/Supervisor
Sheraton Myrtle Beach
Myrtle Beach, SC
05.2022 - 04.2023
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Reported any damages or maintenance needs to the appropriate personnel.
- Assessed guest satisfaction with the quality of housekeeping services provided.
- Created and implemented daily cleaning schedules for staff members.
- Communicated with front desk employees to ensure smooth operation of room occupancies/vacancies, stay over cleans and guest requests.
Education
Bachelor - Hospitality, Resort, Tourism Management
Coastal Carolina University
Conway, SC05-2023
Associate - Business Administration And Leadership
Belmont College
Saint Clairsville, OH05-2021
Skills
- Guest Engagement
- Strong Work Ethic
- Point of Sale (POS) System Operations
- Quick Leaner/adaptability
- Active listener/ communication
- Collaboration
Affiliations
- American Marketing Association Member
- Eta Sigma Delta - International Hospitality Management Honors Society
- Women in Business Member
- Trustees Scholarship
- Rotary Scholarship
- Transfer Scholarship award
Certification
- Certificate of Digital Design
- CVENT Certification (industry-leading meeting, events, and hospitality technology provider).
Timeline
Housekeeping Intern Room Inspector/Supervisor
Sheraton Myrtle Beach
05.2022 - 04.2023
Server/Bartender
Liberty Tap Room & Grill
02.2022 - Current
Bachelor - Hospitality, Resort, Tourism Management
Coastal Carolina University
Associate - Business Administration And Leadership
Belmont College
- Certificate of Digital Design
- CVENT Certification (industry-leading meeting, events, and hospitality technology provider).
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