Grace Hilbing
Summary
Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Has experience with marketing to gain and build clients and proven to deliver superior quality customer service. Passionate, driven and eager to pursue opportunities to learn new skills and contribute to success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beyond Beer Sales Specialist
Anheuser Busch
05.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Online Personal Trainer
Self Employed Web
09.2023 - 03.2024
- Creates personalized programs for clients online
- Gives clients 24/7 access for communication
- Sells programs online
- Markets services provided
- Created website
- Runs website
- Builds relationships and works with clients on a daily basis
Bartender
Coconuts Bar And Grill
04.2023 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Went viral on social media platforms such as ESPN, Sports Center and Bar Stool delivering above and beyond customer engagement, drawing new clientele to the establishment.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Personal Trainer
Chiefs Fit
12.2022 - 04.2023
- Built a clientele through meeting with gym members and selling them training based on their needs
- Programmed specific workouts for individual clients based on performance ability
- Developed, planned and executed a variety of group fitness classes
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Greeted members upon entering the gym to create relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Strength and Conditioning Coach
Quincy University Women's Soccer
01.2022 - 10.2022
- Developed and implemented programs focused on improving power, speed, and endurance
- Helped athletes set, pursue and attain individual and team goals
- Enhanced functional movement pattern of each athlete to prevent injuries
- Promoted positive atmosphere for team camaraderie
- Trained athletes in proper use of equipment for safety and maximum results.
Coach and Personal Trainer
QTown Fitness
08.2021 - 10.2022
- Coached in individual, small group and large group settings.
- Coached adaptive athletes
- Helped and guided members to better health
Education
Bachelor of Science: Exercise Science - Exercise Science
Quincy University
Quincy, IL12.2021
Skills
- Promoting and selling a product
- Responsible for marketing services
- Trust and security with clients
- Handling of money and sales
- Delivers top notch customer service
- Great communication skills
- Cold calling
- Relationship and Community Building
- Reliable, trustworthy and punctual
- Critical Thinking
- Maintains healthy and strong relationships with clients
- Decision-Making
Certification
- NASM Personal Training Certification
- Able to successfully market and sell fitness programs
- Programmed and coached the Adaptive Athlete class, leading one athlete to achieve 1st in State.
- Marketed the "Dancer Love Foundation" for adaptive athletes.
- Sales
Accomplishments
- Ranked top 10% in the world for fitness.
- Starting athlete for Quincy University Women's Soccer.
- Earned 2nd place in CrossFit team competition.
- Participated in the World's Toughest Mudder alongside elite athletes.
- Nationally ranked 3rd in NPC bodybuilding 2023
- Created and marketed "gracehilbingfitness.com" website and was able to sell programs and gain clients.
References
- Mason Masters, Anheuser Busch 614-404-6444
- Jim Rinella, Budweiser Rinella Company 217-242-9949
- Jenn Dancer, QTown Fitness Gym Owner, 217-577-1976
- Mackenzie Bellows, Quincy University Head Coach, Women's Soccer, 256-283-1160
- Nick Deason, Chiefs Fit Head Coach, 816-797-0506
Timeline
Beyond Beer Sales Specialist
Anheuser Busch
05.2024 - Current
Online Personal Trainer
Self Employed Web
09.2023 - 03.2024
Bartender
Coconuts Bar And Grill
04.2023 - 08.2023
Personal Trainer
Chiefs Fit
12.2022 - 04.2023
Strength and Conditioning Coach
Quincy University Women's Soccer
01.2022 - 10.2022
Coach and Personal Trainer
QTown Fitness
08.2021 - 10.2022
Bachelor of Science: Exercise Science - Exercise Science
Quincy University
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