Grace Hodel
Chehalis,WA
Summary
Friendly and outgoing barista dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Brothers Coffee
04.2021 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment and experience.
- Controlled line and crowd with quick, efficient service.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and order of operations with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Maintained and operated espresso machines, blenders, commercial coffee dispensers, and other equipment.
Warehouse Order Selector
UNFI Distribution Center
08.2023 - Current
- Wrapped pallets in shrink wrap prior to loading.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Inspected machinery and equipment to determine functionality and performance and to promote safe working conditions.
Assistant Varsity Softball Coach
Pe Ell School District
02.2023 - Current
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to athletes to help reach goals.
- Developed relationships with athletes to provide ongoing support and encouragement.
- Facilitated group coaching sessions and provided individual coaching support.
- Assisted clients in setting and achieving personal and professional goals.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Offered constructive feedback to clients to help reach goals.
- Trained athletes in proper use of equipment for safety and maximum results.
Certified Nursing Assistant
Chehalis West Assisted Living
06.2020 - 02.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Sales Associate
Aeropostale
06.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Applied Science - Nursing
Centralia College
Centralia, WA06.2025
Skills
- POS Systems
- Menu Memorization
- Espresso Machine Operation
- Ordering Procedures
- Opening and Closing Duties
- Coffee Expertise
- Safe Food Handling Practices
- New Hire Training
- Exceptional Customer Service
- Compassionate Communication
- Quality Assurance
Certification
- CNA - Certified Nurse Assistant
- Certified in CPR and Basic Life Support
- Food Handler's Permit
Timeline
Warehouse Order Selector
UNFI Distribution Center
08.2023 - Current
Assistant Varsity Softball Coach
Pe Ell School District
02.2023 - Current
Sales Associate
Aeropostale
06.2021 - 10.2021
Barista
Dutch Brothers Coffee
04.2021 - 09.2023
Certified Nursing Assistant
Chehalis West Assisted Living
06.2020 - 02.2023
Associate of Applied Science - Nursing
Centralia College
- CNA - Certified Nurse Assistant
- Certified in CPR and Basic Life Support
- Food Handler's Permit
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