Grace Hunt
Cameron,WI
Summary
Personable and dedicated customer service representative with extensive experience in financial industry in both account service and customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, accuracy and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dairy State Bank
Rice Lake, Wisconsin
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Open accounts, checking,savings,money market,cd's, business account, safe deposit box, trust and state account.
- Helping client with their online banking,fraudulent transaction and dispute charges.
- Closing overdrawn account
- Wiring money
- Helping business and personal online banking inquiries and enrollment
Account Service Representative
Dairy State Bank
Rice Lake, Wisconsin
07.2020 - 03.2022
- Researched customer accounts and identified errors in billing information.
- Provided detailed explanations of products, services, and account options to customers.
- Processed customer requests for new services or changes to existing accounts.
- Verified accuracy of customer data and updated records accordingly.
- Monitored customer accounts for any discrepancies and took appropriate action as needed.
- Investigated any complaints from customers regarding service issues or billing disputes.
- Developed strategies to increase customer satisfaction levels by providing excellent customer service.
- Collaborated with other departments to resolve complex customer issues quickly.
- Performed routine audits of client accounts to ensure accuracy of information.
- Identified potential fraud cases based on suspicious activity in a customer's account.
- Initiated collection efforts on delinquent accounts while adhering to established guidelines.
- Participated in ongoing training programs designed to stay up-to-date on industry trends.
- Provided administrative support to the back office team by organizing and maintaining files, data entry and generating reports.
- Monitored daily operations of the back office to ensure that all activities are running smoothly.
- Processed incoming and outgoing payments accurately according to established procedures.
- Reviewed documents for accuracy and completeness prior to submission.
- Prepared monthly bank reconciliations for review by management personnel.
- Analyzed customer accounts to identify any potential areas of risk or fraud prevention opportunities.
- Check bank daily in coming and out going transaction
- Account maintenance request address change ect
- Ach transaction
- Overdraft and NSF
- Daily maintenance for stop payments
- Stop payments from government, ssa for deceased customers
- Deposits review for federal return/rejected check
- Correcting check errors and deposit errors
- Collaboration with teller, customer service, operations, and loan departments
- Correction for ach direct deposit rejection
- Waive payments for overdraft,stop payment and NSF fees
- Reviewing maintenance from tellers and customer service
- Order check and deposit tickets
Teller
Hancock Whitney Bank
Biloxi, Mississippi
01.2020 - 06.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis
- Answering phones for inquiries
- Great customer service
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
Cashier/Sales Associate
Navy Exchange
Gulfport, Mississippi
07.2014 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Some College (No Degree) - Computer Secretarial
Iligan City Institute Technology
Iligan CitySkills
- Complaint resolution
- Data Entry
- Paperwork Processing
- Report Generation
- Consultative Sales
- Product Knowledge
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Microsoft Outlook
- Warranty Service
- Problem-solving abilities
- Order Fulfillment
- Conflict Mediation
- Process Optimization
- Product Sales
- 10-Key
- Courteous demeanor
- Microsoft Excel
- Product Promotion
- Positive and professional
- Active Listening
- Payment Processing
- Customer Relations
- Conflict Resolution
- Retail sales customer service
- Administrative Support
- Clerical Support
- Promotional support
- Customer consulting
- Follow-up skills
- Adaptable and Flexible
- Strong interpersonal skills
- Performance Tracking
- Account Management
- Quality Control
- Regulatory Compliance
- Cross-Functional Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Customer Relationship Management (CRM)
- Ach, wire, direct deposit
- Overdraft, NSFW, Fed returns
- Stop payment
- Bank daily balance, incoming and outgoing transactions
Timeline
Customer Service Representative
Dairy State Bank
03.2022 - Current
Account Service Representative
Dairy State Bank
07.2020 - 03.2022
Teller
Hancock Whitney Bank
01.2020 - 06.2020
Cashier/Sales Associate
Navy Exchange
07.2014 - 01.2020
Some College (No Degree) - Computer Secretarial
Iligan City Institute Technology