Grace Iverson
Saint Paul,MN
Summary
Professional with strong background in coordinating support services and maintaining welcoming environment for custumor/clients. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
9
9
years of professional experience
Work History
Support Coordinator
Opportunity Partners
Minneapolis, MN
08.2023 - 01.2025
- Coordinated client care plans, ensuring alignment with individual needs and service goals.
- Facilitated communication between clients and service providers to enhance support delivery.
- Developed resource materials to guide clients through available services and benefits.
- Managed case documentation, ensuring accuracy and compliance with regulatory standards.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Order Builder
Canteen Vending
Minneapolis, MN
12.2022 - 07.2023
- Conducted regular inventory counts to maintain accuracy and prevent stock discrepancies.
- Increased order accuracy by carefully selecting and packing items according to customer specifications.
- Minimized product damage through careful handling and adherence to quality control guidelines during the order building process.
- Supported supply chain efficiency by working closely with procurement teams on inventory forecasting and replenishment needs.
Recruiting Administrator
Stan Koch & Sons Trucking
Minneapolis, MN
02.2021 - 10.2022
- Streamlined candidate sourcing processes through utilization of applicant tracking systems.
- Coordinated interview scheduling and communication between candidates and hiring managers.
- Managed onboarding procedures, ensuring compliance with company policies and documentation accuracy.
- Assisted in developed training materials for new recruiters, enhancing team efficiency and knowledge sharing.
- Analyzed recruitment metrics to identify trends and recommend improvements in sourcing strategies.
Customer Service Representative
Cafe Zupas
Richfield, MN
07.2019 - 02.2021
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained and mentored new team members on operational best practices and customer engagement techniques.
- Managed high-volume order processing while maintaining accuracy in transactions and inventory management.
- Implemented process improvements, enhancing workflow efficiency and reducing service wait times.
Front of House Trainer
Chipotle
Plymouth, MN
08.2015 - 04.2019
- Trained new team members on customer service standards and operational procedures.
- Facilitated ongoing training sessions to improve staff performance and product knowledge.
- Facilitated hands-on learning opportunities for trainees, ensuring they gained practical experience essential for their roles.
- Evaluated employee performance regularly, offering constructive feedback and guidance for continued success.
- Monitored service quality, providing feedback to ensure adherence to brand standards.
Education
High School Diploma -
Wayzata High School
PlymouthSkills
- Appointment scheduling
- Project management
- Data entry
- Documentation and recordkeeping
- Cash-handling procedures
- Schedule management
- Attention to detail
- Verbal and written communication
- Microsoft Excel
Timeline
Support Coordinator
Opportunity Partners
08.2023 - 01.2025
Order Builder
Canteen Vending
12.2022 - 07.2023
Recruiting Administrator
Stan Koch & Sons Trucking
02.2021 - 10.2022
Customer Service Representative
Cafe Zupas
07.2019 - 02.2021
Front of House Trainer
Chipotle
08.2015 - 04.2019
High School Diploma -
Wayzata High School