Grace Keller
New Philadelphia
Summary
Developed strong customer service and organizational skills in fast-paced environment. Effective at managing multiple tasks, ensuring accuracy, and delivering high-quality service. Looking to transition into new field, bringing focus on customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Texas Roadhouse
New Philadelphia, OH
03.2025 - 12.2025
- Processed and packaged to-go orders efficiently, ensuring accuracy for customer satisfaction.
- Maintained cleanliness and organization of to-go area, adhering to health and safety standards.
- Assisted in training new team members on order preparation and customer service protocols.
- Collaborated with kitchen staff to confirm order details and address special requests promptly.
- Communicated effectively with customers regarding menu options and estimated wait times.
- Adapted quickly to high-volume shifts while maintaining quality service standards.
- Provided support during peak hours by prioritizing tasks and managing time effectively.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Concessions Worker
Wood's Tall Timber Resort
New Philadelphia, OH
05.2022 - 08.2023
- Prepared and served food and beverages efficiently to guests.
- Maintained cleanliness and organization of concession stand.
- Assisted in inventory management and restocking supplies as needed.
- Collaborated with team members to ensure timely service delivery.
- Followed health and safety guidelines to maintain safe work environment.
- Consistently provided friendly service to promote better customer engagement.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Responded to customer complaints to help resolve issues.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
Education
Bachelor of Science - Marketing
University of Cincinnati
Cincinnati, OH12-2029
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent communication
- Dependable and responsible
- Friendly, positive attitude
- Phone etiquette
- Quick learner
- Money handling
- Menu memorization
Timeline
To-Go Specialist
Texas Roadhouse
03.2025 - 12.2025
Concessions Worker
Wood's Tall Timber Resort
05.2022 - 08.2023
Bachelor of Science - Marketing
University of Cincinnati