Grace Kemp
Anchorage
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
LaQuinta Inn & Suits
Anchorage
02.2025 - Current
- Assisted in daily operations and guest services at LaQuinta Inn & Suites.
- Managed front desk staff and ensured smooth check-in and check-out processes.
- Coordinated training programs for new employees to enhance service quality.
- Handled guest complaints and resolved issues promptly to ensure guest satisfaction.
- Implemented guest feedback systems to improve overall customer satisfaction.
- Did inventory for house keeping, and the kitchen plus placed orders for the whole hotel.
Hotel Front Desk
LaQuinta inn and suits
Anchorage
04.2024 - 02.2025
- Managed front desk operations, including check-ins, check-outs, and reservations.
- Delivered exceptional customer service to ensure guest satisfaction and resolve issues.
- Coordinated with housekeeping and maintenance staff to prioritize requests and ensure room readiness.
- Utilized property management system to update guest information and process payments efficiently.
Housekeeper
Laquinta inn and suits
Anchorage
03.2024 - 04.2024
- Proficient in cleaning and sanitizing residential spaces with attention to detail.
- Skilled in organizing and maintaining inventory of cleaning supplies and equipment.
- Experienced in following safety protocols and procedures for handling hazardous materials.
PCA
Genacta
Wasilla
12.2019 - 02.2020
- Provided personalized care to individuals with daily living activities.
- Worked collaboratively with healthcare professionals to ensure optimal patient outcomes.
- Demonstrated empathy, patience, and strong communication skills in all interactions.
- Supported residents in social activities to enhance their quality of life.
Education
HIGH SCHOOL DIPLOMA -
Burchell highschool
Wasilla, akSkills
- Customer service
- Employee training
- Inventory management
- Team collaboration
- Communication
- Multitasking
- Organization
- Time management
- Hospitality
Timeline
Assistant General Manager
LaQuinta Inn & Suits
02.2025 - Current
Hotel Front Desk
LaQuinta inn and suits
04.2024 - 02.2025
Housekeeper
Laquinta inn and suits
03.2024 - 04.2024
PCA
Genacta
12.2019 - 02.2020
HIGH SCHOOL DIPLOMA -
Burchell highschool