Grace Klasna
San Diego,United States
Summary
Committed to utilizing extensive restaurant/bartending experience to provide the highest quality of service. Proven ability to multitask in a fast-paced environment while maintaining good customer service and accuracy.
Overview
6
6
years of professional experience
Work History
Bartender
Pueblo
03.2023 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Bartender/Server
California Pizza Kitchen
01.2019 - 02.2023
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Bartender/Server
Renaissance Marriott: Citrus Grill
03.2022 - 09.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Hostess
Woody's Diner
02.2018 - 12.2018
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor of Arts - Speech, Language and Hearing Sciences
San Diego State University
San Diego, CA05.2023
Skills
- Strong multitasking
- Patience and Tolerance
- Hospitality service expertise
- Organizational ability
- Wine and liquor knowledge
- Engaging personality
Timeline
Bartender
Pueblo
03.2023 - Current
Bartender/Server
Renaissance Marriott: Citrus Grill
03.2022 - 09.2022
Bartender/Server
California Pizza Kitchen
01.2019 - 02.2023
Hostess
Woody's Diner
02.2018 - 12.2018
Bachelor of Arts - Speech, Language and Hearing Sciences
San Diego State University
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