Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Knaff

Santa Cruz,CA

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Saratoga, CA
12.2023 - 04.2024
  • Described menu items to customers and suggested products based on stated preferences.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Restocked product displays based on demand and projected sales.

Using costumer service to help customers come to helpful solutions and work out problems within the store and with staff

Using teamwork skills to build a healthy and successful work environment within the store and company outreach programs

Applying adaptive skills to adapt to new environments and work standards set by staff and company

Camp Counselor

Bay Club Courtside
Los Gatos, CA
06.2021 - 07.2021
  • Directed aquatics, gymnastics, or performing arts.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.

Education

Bachelor of Arts -

University of California, Santa Cruz
Santa Cruz, CA
06-2028

Skills

  • Espresso machine operation
  • Display case merchandising
  • Up-selling
  • Dining room maintenance
  • Adaption to new environments
  • Communication with staff, team, and customers
  • Open mind to new skills and job description
  • Time management
  • Resourcefulness
  • Treating staff and costumers with high levels of respect
  • Maintaining respectful and healthy relationships with staff and costumers
  • Customer Service

Timeline

Barista

Starbucks
12.2023 - 04.2024

Camp Counselor

Bay Club Courtside
06.2021 - 07.2021

Bachelor of Arts -

University of California, Santa Cruz
Grace Knaff