Grace Knox
Hagerstown,MD
Summary
Motivated and dependable professional with over 4 years of experience in customer service, warehouse operations, and team collaboration. Skilled in problem-solving, time management, and maintaining high standards of organization and safety. Known for adaptability, attention to detail, and a positive attitude in fast-paced environments. Proven ability to train coworkers, resolve challenges efficiently, and deliver exceptional service and operational results.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon Fulfillment Center
Hagerstown, MD
09.2024 - Current
- Operate forklifts, pallet jacks, and scanners to receive, sort, and distribute packages between 10–49 lbs.
- Use computer systems to troubleshoot workflow issues, track inventory, and identify process improvements.
- Unload tractor-trailers efficiently while ensuring accuracy and compliance with safety standards.
- Train and mentor new associates on equipment use and warehouse procedures.
- Solve operational problems quickly to maintain productivity and meet performance goals.
- Maintain a clean, organized workspace while promoting teamwork and safety.
Key Holder
Party City
Hagerstown, MD
02.2024 - 02.2025
- Supervised daily retail operations, upholding company standards for customer service and efficiency.
- Managed cash handling, returns, and inventory audits with precision and accountability.
- Created attractive seasonal displays and ensured proper merchandising to boost sales.
- Supported and motivated team members to achieve daily performance targets.
Sauté / Ambassador / Expo
Noodles & Company
Hagerstown, MD
02.2024 - 09.2024
- Managed POS transactions totaling $3,000–$5,000 per shift with high accuracy.
- Prepared ingredients for 30+ menu items and served 1,000–3,000 guests daily.
- Earned Employee of the Month twice for leadership and teamwork.
- Ensured cleanliness and food safety with nightly deep-clean and quality checks.
Sales Associate (Party Pro)
Sky Zone
Hagerstown, MD
12.2021 - 06.2024
- Processed customer check-ins and payments efficiently.
- Hosted and managed large events, coordinating food and activities for groups.
- Maintained an organized, welcoming environment leading to high satisfaction.
- Strengthened multitasking and coordination skills in a fast-paced team setting.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD05-2024
Skills
- Customer Service
- Forklift Operation
- Computer Systems
- Time Management
- Attention to Detail
- Training & Coaching
- Teamwork
- Adaptability
- Organization
- Problem Solving
- Leadership
- Safety Awareness
Interests
Active volleyball player and youth coach, mentoring elementary-level teams Passionate about teamwork, leadership, and continuous learning in both professional and athletic settings
Timeline
Warehouse Associate
Amazon Fulfillment Center
09.2024 - Current
Key Holder
Party City
02.2024 - 02.2025
Sauté / Ambassador / Expo
Noodles & Company
02.2024 - 09.2024
Sales Associate (Party Pro)
Sky Zone
12.2021 - 06.2024
High School Diploma -
South Hagerstown High School