Grace Koester
Portland,OR
Summary
Professional in hospitality industry, prepared to lead and execute high quality service standards. Extensive experience in managing dining operations and ensuring customer satisfaction. Known for strong team collaboration skills and achieving consistent results. Reliable, adaptable, and skilled in multitasking and communication.
Overview
4
4
years of professional experience
Work History
Hostess
Morton's the Steakhouse
06.2021 - 06.2024
- Lead hostess, managing a team of 2-3 people
- Handled inquiries, details, and complaints with promptness and hospitable demeanor
- Organized waitlist, reservations, floor plan, and service team for the night ahead
- Handled 100-200 guests per night with additional waitlist
- Greeted and seated guests with professionalism and warmth, handed menus and addressed necessary points
- Communicated with service staff and management consistently to maintain smooth operations
- Maintained clean host stand, dining room, and restrooms
Retail Clothing Store
Zara
Portland, OR
06.2022 - 09.2022
- Skilled in inventory management: handled early morning shipments and handled 100 products in backstock
- Maintained sales and initiatives encouraged by management
- Familiar with handling POS systems including cash, credit, and returns
- Excellent customer service: assisting customers with requests and clarifications, resolved issues efficiently, provided alternative options for products not in stock/store
- Assisted with floor visuals and maintenance
- Team communication and check ins
Crew Member
Best Baguette
Portland, OR
10.2022 - 09.2023
- Lead of front counter, efficiently received orders, transactions, and questions
- Prepared drink orders and assisted as kitchen help to ensure smooth operations
- Exceptional team work, communication, and collaboration
- Assisted with management and training new employees
- Professional and enthusiastic customer service, addressed inquires and concerns
- Experienced in opening and closing duties: register (till assessment), sanitation, restocking, and organizing place of business
Camp Counselor
Holt International Children's Services
Oregon, New Jersey
07.2024 - 08.2024
- Demonstrated strong leadership by supervising children of varying age, interest, skill, and developmental levels
- Established camper safety by enforcing camp rules, observing group activities, and responding appropriately to incidents and concerns
- Collaborated with fellow camp counselors to discuss fun and enriching activities for campers
- Boosted camp morale by fostering a positive, inclusive, and lively environment for all campers and staff
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff feedback
Restaurant Captain
The Soop
Portland, OR
03.2024 - 07.2025
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Prepared various menu dishes and sides in assistance to the kitchen staff during rush hours
- Developed strong rapport with regular customers through attentive service and personalized interactions
- Multitasked under pressure by taking orders, preparing dishes, food running, and bussing tables efficiently and satisfactory towards customers, helping maintain a steady flow of operations
Education
High School Diploma -
Marist Catholic High School
Eugene, OR06.2020
Associate of Science - Psychology, Child Life And Families
Portland State University
Portland, OR06-2026
Skills
- Hospitality service expertise
- Exceptional leadership
- Adaptable and flexible
- Problem-solving aptitude
- Reservation management
- Teamwork and collaboration
- Reliable and responsible
Timeline
Camp Counselor
Holt International Children's Services
07.2024 - 08.2024
Restaurant Captain
The Soop
03.2024 - 07.2025
Crew Member
Best Baguette
10.2022 - 09.2023
Retail Clothing Store
Zara
06.2022 - 09.2022
Hostess
Morton's the Steakhouse
06.2021 - 06.2024
High School Diploma -
Marist Catholic High School
Associate of Science - Psychology, Child Life And Families
Portland State University
Achievements
- 3 Years of Varsity Girls Tennis
- District Champions
- Third Place in Oregon Sonata Festival Piano Competition - 2015