Grace Lawrence
Redding,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a profesional position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Check Out
The Cardiovascular Center
Redding, CA
05.2023 - Current
- Coordinated seamless transitions between departments for multi-disciplinary care visits within the same facility or across partnering sites if required.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Resolved conflicts related to double-bookings or overbookings in a tactful manner that prioritized patient needs while considering provider workload.
- Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
- Contributed to practice growth by promoting available services to prospective patients during initial interactions.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
Barista
Dutch Bros
Redding, CA
01.2021 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Registrar
MDImaging
Redding, CA
07.2019 - 12.2020
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
Education
CPT - Phlebotomy
CalRegional
Redding, CA10.2021
No Degree - Human Biology
Shasta College
Redding, CA06.2025
High School Diploma -
Shasta High School
Redding, CA06.2019
Skills
- Team Collaboration
- Flexibility
- Effective Communication
- Multitasking
- Organizational Skills
- Reliability
Certification
- Certified Phlebotomy Technician, NHA - 2021-2026
Timeline
Patient Check Out
The Cardiovascular Center
05.2023 - Current
Barista
Dutch Bros
01.2021 - 02.2023
Registrar
MDImaging
07.2019 - 12.2020
CPT - Phlebotomy
CalRegional
No Degree - Human Biology
Shasta College
High School Diploma -
Shasta High School