Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Lawrence

Redding,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a profesional position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Check Out

The Cardiovascular Center
05.2023 - Current
  • Coordinated seamless transitions between departments for multi-disciplinary care visits within the same facility or across partnering sites if required.
  • Enhanced patient experience with timely communication about appointment changes and delays.
  • Improved patient satisfaction by efficiently scheduling and confirming appointments.
  • Resolved conflicts related to double-bookings or overbookings in a tactful manner that prioritized patient needs while considering provider workload.
  • Streamlined office operations by managing daily appointment schedules for multiple healthcare providers.
  • Contributed to practice growth by promoting available services to prospective patients during initial interactions.
  • Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.

Barista

Dutch Bros
01.2021 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.

Registrar

MDImaging
07.2019 - 12.2020
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Collected and processed co-payments and out-of-pocket charges using [Software].
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.

Education

CPT - Phlebotomy

CalRegional
Redding, CA
10.2021

No Degree - Human Biology

Shasta College
Redding, CA
06.2025

High School Diploma -

Shasta High School
Redding, CA
06.2019

Skills

  • Team Collaboration
  • Flexibility
  • Effective Communication
  • Multitasking
  • Organizational Skills
  • Reliability

Certification

  • Certified Phlebotomy Technician, NHA - 2021-2026

Timeline

Patient Check Out

The Cardiovascular Center
05.2023 - Current

Barista

Dutch Bros
01.2021 - 02.2023

Registrar

MDImaging
07.2019 - 12.2020

CPT - Phlebotomy

CalRegional

No Degree - Human Biology

Shasta College

High School Diploma -

Shasta High School

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Grace Lawrence