Grace Lazaro
Bayville,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced hospital settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Senior Medical Secretary
Deborah Heart And Lung Center
06.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
- Reduced administrative errors by creating comprehensive training materials for new medical secretary staff members.
Administrative Coordinator
Deborah Heart And Lung Center
06.2015 - 06.2023
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Scheduling Representative
Deborah Heart And Lung Center
12.2012 - 12.2015
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
Education
Certified Administrative Assistant - Medical Terminology
Ocean County Vocational School
Waretown, NJ09.2010
High School Diploma -
Lacey Highschool
Forked River, NJ06.2010
Skills
- Telephone Customer Support
- Insurance Verification
- Medical Terminology
- Transcription
- Medical Office Management
References
References available upon request.
Timeline
Senior Medical Secretary
Deborah Heart And Lung Center
06.2023 - Current
Administrative Coordinator
Deborah Heart And Lung Center
06.2015 - 06.2023
Scheduling Representative
Deborah Heart And Lung Center
12.2012 - 12.2015
Certified Administrative Assistant - Medical Terminology
Ocean County Vocational School
High School Diploma -
Lacey Highschool
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