Grace Lowe
Cuyahoga Falls
Summary
Dynamic Assistant Manager with a proven track record at Dairy Queen, excelling in customer service and team leadership. Enhanced store operations, achieving a notable increase in customer satisfaction and reducing cash discrepancies. Skilled in staff training and conflict resolution, fostering a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dairy Queen
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cuyahoga Falls High School
Cuyahoga Falls, OH2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Goal setting
- Conflict resolution
Timeline
Assistant Manager
Dairy Queen
01.2021 - Current
Cuyahoga Falls High School
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