Grace MacMurray
Albany,NY
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Union Street Tavern to enhance guest satisfaction and efficiency. My ability to maintain composure and collaborate effectively with teams contributed to consistently high service standards, fostering repeat business and positive customer interactions. I also pursue a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Waitress
Union Street Tavern
02.2021 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Barista
Dunkin Dounts
01.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Kennel Worker
Simsbury Veterinary Hospital
03.2018 - 09.2020
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
High School Diploma -
Granby Memorial High School
Granby, CT05.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Safe Food Handling
- Handling Complaints
- Memory retention
- Order Accuracy
- Menu Memorization
- Upselling
Timeline
Waitress
Union Street Tavern
02.2021 - 06.2024
Barista
Dunkin Dounts
01.2020 - 01.2021
Kennel Worker
Simsbury Veterinary Hospital
03.2018 - 09.2020
High School Diploma -
Granby Memorial High School
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