Grace Macpherson
Portland
Summary
Experienced in client communication and appointment scheduling, with a background in providing compassionate support to clients in various settings. Demonstrated ability to coordinate schedules and activities, fostering engagement and enhancing overall well-being. Proven track record of building strong relationships with clients and families, ensuring effective communication regarding care needs. Skilled in inventory management and customer service, contributing to operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Caregiver
joieful connections
Portland
02.2025 - 01.2026
- Provided compassionate support to clients, enhancing their daily living skills and promoting overall well-being.
- Assisted clients with personal care tasks, ensuring adherence to safety protocols and maintaining hygiene standards.
- Coordinated schedules and activities for clients, fostering engagement and improving their quality of life.
- Developed strong relationships with clients and families, building trust and facilitating open communication regarding care needs.
- Implemented individualized care plans, adapting strategies to meet the unique needs of each client effectively.
Sales Associate
Madewell
Portland
09.2024 - 01.2025
- Delivered exceptional customer service by assisting clients in product selection and addressing inquiries effectively.
- Maintained inventory accuracy through regular stock checks and prompt restocking of merchandise on the sales floor.
- Enhanced visual merchandising by organizing displays to maximize product visibility and drive customer engagement.
Sales Associate
Lilly Pulitzer
Wailea
02.2024 - 08.2024
- Delivered exceptional customer service by assisting clients in product selection and addressing inquiries effectively.
- Maintained inventory accuracy through regular stock checks and prompt restocking of merchandise on the sales floor.
- Enhanced visual merchandising by organizing displays to maximize product visibility and drive customer engagement.
Host
gather on maui
Wailea
10.2023 - 05.2024
- Greeted and seated guests promptly, ensuring smooth operations and enhancing overall dining experience through attentive service.
- Managed reservation systems efficiently, optimizing table turnover and contributing to increased customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining quality and presentation standards throughout service.
- Trained and mentored junior hosts, promoting best practices in guest interactions and workflow management.
General Manager
Coldstone Creamy
Kihei
02.2019 - 02.2024
- Led daily operations to optimize service delivery, ensuring efficient workflow and high customer satisfaction.
- Implemented training programs for staff, enhancing team performance and service quality across all shifts.
- Developed and maintained inventory management systems, reducing waste and ensuring product availability.
- Spearheaded marketing initiatives that increased brand awareness and customer engagement within the local community.
- Fostered a collaborative team environment, improving communication and productivity among staff members.
- Managed vendor relationships to negotiate favorable terms, ensuring quality supplies within budgetary constraints.
Education
Hair Design - Hair Design And Esthetics
Aveda Institute
Portland, OR 09.2024 - 10.2025
Kihei Charter
Kihei, HISkills
- Client communication
- Appointment scheduling
- Inventory management
- Customer service
- Relationship building
- Team collaboration
- Front desk operations
- Patient engagement
- Data entry
Timeline
Caregiver
joieful connections
02.2025 - 01.2026
Sales Associate
Madewell
09.2024 - 01.2025
Hair Design - Hair Design And Esthetics
Aveda Institute
09.2024 - 10.2025
Sales Associate
Lilly Pulitzer
02.2024 - 08.2024
Host
gather on maui
10.2023 - 05.2024
General Manager
Coldstone Creamy
02.2019 - 02.2024
Kihei Charter