GRACE MARSHALEK
Rochester,USA
Summary
Customer-focused professional with 5+ years of experience in hospitality, customer service, administrative support, and client relations. Skilled at building relationships, managing high-volume interactions, resolving concerns, and maintaining organized operations in fast-paced environments. Experience includes front desk reception, loan processing support, sales outreach, and customer-facing service roles. Known for strong communication, attention to detail, and the ability to create positive client experiences while balancing multiple priorities. Seeking a Leasing Consultant, Assistant Property Manager, Front Desk, or Customer Service position where strong interpersonal and organizational skills can contribute to resident and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Rochester, NY
01.2026 - Current
- Delivered exceptional customer service in a high-volume environment while managing 20+ guest interactions simultaneously.
- Built rapport with customers and provided personalized recommendations, consistently increasing sales through upselling and product knowledge.
- Resolved customer concerns professionally and efficiently, maintaining positive guest experiences and customer retention.
- Managed cash transactions, payment processing, and account reconciliation with accuracy.
- Coordinated with multiple departments to ensure timely service and operational efficiency.
- Maintained detailed knowledge of products, promotions, and policies to assist customers and answer questions.
Server
The Lookout Bar & Grill
Maple Grove, MN
05.2021 - 01.2026
- Memorized 50 plus menu items and rotating specials to provide personalized recommendations.
- Handled monetary payments and to go orders through the computer systems.
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.
- Successfully multitasked while remaining professional and courteous in fast-paced environments.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Float Concierge
Float Reno
Reno, NV
06.2025 - 09.2025
- Guided groups of up to 20 guests on Truckee River float experiences, ensuring a safe, enjoyable, and well-organized outing
- Delivered clear safety briefings and served as on- and off-river safety support throughout each float
- Managed guest check-in and ensured waiver compliance while providing friendly, welcoming customer service
- Distributed, fitted, and maintained floating and safety equipment, supporting smooth daily operations
- Completed daily setup and breakdown of the launch site and welcome center while coordinating with a small team of five
Loan Officer Assistant
Lund Financial Group
Minneapolis, MN
09.2024 - 04.2025
- Assisted Loan Officers in processing loan applications and gathering necessary documents for underwriting.
- Remained in contact with customers to follow up on loan applications and answer basic inquiries while providing quality service.
- Monitored daily pipeline reports to ensure that loans were processed in a timely manner.
- Verified accuracy of information on loan applications including income, employment, assets, debts and credit scores.
Loan Officer Assistant
MSP Mortgage
MN
05.2023 - 09.2023
- Facilitated communication between borrowers, lenders, real estate professionals, and third-party vendors.
- Managed and tracked 10+ active loan files simultaneously from application through closing.
- Conducted property and market research to support loan processing and underwriting requirements.
- Collected and reviewed financial and real estate documentation while maintaining strict accuracy standards.
Head Coach
Boreal FC
Ramsey, MN
08.2022 - 08.2023
- Developing effective coaching plans based off of analysis of scrimmages and games.
- Communicating with parents and coordinating with our team manager to schedule and prepare for tournaments and team events.
- Assessing the individual's strengths, guiding the team members through the learning process while assisting them in completing various goals.
Receptionist
La Fitness
Saint Paul, MN
01.2023 - 04.2023
- Served as the first point of contact for members and prospective clients, delivering professional and welcoming customer service.
- Managed front desk operations, member inquiries, phone calls, and appointment scheduling.
- Assisted with lead generation and follow-up calls to prospective members.
- Processed payments and maintained accurate member account records.
- Supported membership sales efforts through customer engagement and relationship building.
Education
Associate of Science - Business, Industry and Technology
Anoka Ramsey Community College
MN05-2023
Skills
Customer Service & Client Relations
Leasing & Real Estate Knowledge
Front Desk Operations
Lead Generation & Follow-Up
Phone & Email Communication
Appointment Scheduling
Administrative Support
Sales & Upselling
Conflict Resolution
Cash Handling & Payment Processing
Microsoft Office Suite
Organization & Time Management
Multitasking in Fast-Paced Environments
Team Collaboration
Certification
Minnesota Real Estate Salesperson- 2023-2025
Timeline
Server
Texas Roadhouse
01.2026 - Current
Float Concierge
Float Reno
06.2025 - 09.2025
Loan Officer Assistant
Lund Financial Group
09.2024 - 04.2025
Loan Officer Assistant
MSP Mortgage
05.2023 - 09.2023
Receptionist
La Fitness
01.2023 - 04.2023
Head Coach
Boreal FC
08.2022 - 08.2023
Server
The Lookout Bar & Grill
05.2021 - 01.2026
Associate of Science - Business, Industry and Technology
Anoka Ramsey Community College