Summary
Overview
Work History
Education
Skills
Timeline
Manager

Grace Marshall

Saint Charles,IL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

5
5
years of professional experience

Work History

Manager

Village Tavern And Grill
South Elgin, IL
10.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Babysitter

Jenny Capozziello
St. Charles, IL
04.2019 - 05.2021
  • Communicated positively with children and guardians.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Played games, worked on puzzles and read books to young children.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Monitored children's play activities to verify safety.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Established and maintained safe play environment for children.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Encouraged children to be understanding and patient with others.

Host

Olive Garden Restaurant
St. Charles, IL
10.2017 - 05.2018
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Recorded available tables after seating each party using specialized seating software.
  • Documented reservations and communicated changes to guests.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Informed servers of newly seated parties for speedy service.

Host

Cera Una Volta
South Elgin, IL
09.2017 - 10.2017
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Education

No Degree - Associate in Science

College of DuPage
Glen Ellyn, IL

No Degree - Associate in Science

Elgin Community College
Elgin, IL

High School Diploma -

St. Charles North High School
St. Charles
05.2019

Skills

  • Scheduling and Coordinating
  • Technical Proficiency
  • Contract Development and Management
  • Food and Beverage Management
  • Motivated
  • Organized
  • Performs well under pressure
  • Fast-paced
  • Dependable

Timeline

Manager

Village Tavern And Grill
10.2019 - Current

Babysitter

Jenny Capozziello
04.2019 - 05.2021

Host

Olive Garden Restaurant
10.2017 - 05.2018

Host

Cera Una Volta
09.2017 - 10.2017

No Degree - Associate in Science

College of DuPage

No Degree - Associate in Science

Elgin Community College

High School Diploma -

St. Charles North High School

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Grace Marshall