Summary
Overview
Work History
Education
Skills
Timeline
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Grace Maxfield

Granite City,IL

Summary

I am currently enrolled at Illinois State University and I am in the Nursing program working towards getting my BSN. Dynamic and dedicated professional with extensive experience in guest service at Brass Pig Smokehouse. Proven ability to streamline operations and enhance customer satisfaction through exceptional communication and reservation coordination. Skilled in POS systems and committed to creating welcoming environments that foster positive experiences for all guests.

Overview

5
5
years of professional experience

Work History

Head Hostess

Brass Pig Smokehouse
03.2025 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Beauty/Tanning Consultant

Key Largo/Bronze Tan
10.2023 - Current
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.

Lifeguard

Wilson Park Pool
05.2021 - 07.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Barista

Manhattans Coffee and Social House
01.2020 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Granite City High School
3101 Madison Ave, Granite City, IL

High School Diploma -

Illinois State University
Normal, IL

Skills

  • Guest service
  • Reservation coordination
  • Exceptional communication
  • Google Docs
  • Google Sheets
  • POS systems
  • Cash Handling
  • Comforting customers
  • Dedicated student

Timeline

Head Hostess

Brass Pig Smokehouse
03.2025 - Current

Beauty/Tanning Consultant

Key Largo/Bronze Tan
10.2023 - Current

Lifeguard

Wilson Park Pool
05.2021 - 07.2023

Barista

Manhattans Coffee and Social House
01.2020 - 04.2023

Granite City High School

High School Diploma -

Illinois State University

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Grace Maxfield