Grace McGovern
Huntington Beach,CA
Summary
Dynamic Hostess with extensive experience in managing guest experiences in high-volume restaurant settings. Proficient in greeting, seating, and guiding guests while maintaining an organized flow of service. Recognized for exceptional scheduling abilities and adept at resolving guest inquiries and complaints efficiently. Committed to delivering outstanding service quality and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Balboa Bay Resort
Newport Beach, CA
06.2024 - Current
- Greeted customers and escorted them to their tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Took reservations from patrons by phone or online.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided menus and answered questions about menu items and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Part Time Sales Associate
Pacsun
Newport Beach, CA
12.2022 - 06.2024
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers with product selection, sizing and styling.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers to determine wants or needs.
Education
Some College (No Degree) - Psychology
Orange Coast College
Costa Mesa, CASkills
- Reservation coordination
- Front-of-house display creation
- Table setting arrangements
- Dining customer service
- Relationship building
- Seating arrangement planning
- Strong multitasking
- High-volume phone answering
- Customer engagement
Affiliations
- Surfing
- Working out
- Concerts
References
References available upon request.
Timeline
Restaurant Hostess
Balboa Bay Resort
06.2024 - Current
Part Time Sales Associate
Pacsun
12.2022 - 06.2024
Some College (No Degree) - Psychology
Orange Coast College
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