Grace McNally
Clay
Summary
Dynamic Assistant Manager with a proven track record at Holbrook Heating & Air Conditioning, excelling in customer relations and team leadership. Enhanced service efficiency through strategic process improvements, resulting in reduced service times. Skilled in conflict resolution and inventory management, fostering a collaborative environment that drives customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Holbrook Heating & Air Conditioning
Jamesville, NY
11.2021 - 05.2023
Coordinated scheduling of new and existing customers for estimates with qualified technicians.
Contacted prospective customers to schedule estimates based on provided information.
Managed high call volume and efficiently redirected customers to appropriate departments.
Assistant Manager
Valvoline Instant Oil Change
Fayetteville, NY
08.2018 - 06.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on procedures and best practices.
- Assisted in inventory management, ensuring availability of essential supplies and tools.
- Implemented process improvements to enhance workflow efficiency and reduce service times.
Education
Criminal Justice
Cayuga Community College
Auburn, NY07.2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff supervision
- Task delegation
- Conflict resolution
Timeline
Assistant Manager
Holbrook Heating & Air Conditioning
11.2021 - 05.2023
Assistant Manager
Valvoline Instant Oil Change
08.2018 - 06.2021
Criminal Justice
Cayuga Community College