Summary
Overview
Work History
Education
Skills
Skills
References
Timeline
Generic

Grace Merten

Lake Bluff,IL

Summary

Results-oriented professional with a background in event planning and client engagement at Club Pilates. Skilled in developing community partnerships and increasing member satisfaction through targeted outreach efforts. Poised to build valuable experience and ready to contribute to team success with administrative and project management support.

Overview

3
3
years of professional experience

Work History

Intern

Club Pilates
Buffalo Grove, IL
01.2025 - 05.2025
  • Facilitated growth of community partnerships by implementing strategic outreach efforts.
  • Planned events and designed promotional fliers to increase engagement.
  • Nurtured professional relationships with colleagues and management to support teamwork.

Vice President: Social Standards

Delta Gamma- Eta Mu
11.2023 - 11.2024
  • Managed sensitive situations with confidentiality, guiding members toward resolution and personal growth.
  • Collaborated with the Executive Board to ensure chapter events met risk management guidelines.
  • Enforced organizational policies to ensure members adhered to Delta Gamma’s values and standards.

Front Desk/ Member Services

Club Pilates HB Athletics LLC
05.2023 - 08.2024
  • Assisted clients with memberships, class packages, and general inquiries about services and programs.
  • Supported instructors by ensuring studio equipment was clean, organized, and ready for classes.
  • Scheduled and managed class bookings using Club Ready, ensuring accurate attendance tracking and member satisfaction.

Product Advisor

Dover Saddlery
03.2022 - 11.2023
  • Provided advice to customers on product selection based on their needs, preferences, and budget.
  • Addressed customer inquiries, resolved complaints, and ensured a positive shopping experience.
  • Worked closely with fellow team members and management to meet store sales goals and maintain high costumer service standards.

Education

Bachelor of Arts - Communications

Lake Forest College
Lake Forest, IL
05-2025

Skills

  • Event planning and management
  • Social media strategy
  • Client engagement
  • Team collaboration
  • Time management
  • Professionalism
  • Attention to detail

Skills

  • Team leadership
  • Team leadership

References

References available upon request.

Timeline

Intern

Club Pilates
01.2025 - 05.2025

Vice President: Social Standards

Delta Gamma- Eta Mu
11.2023 - 11.2024

Front Desk/ Member Services

Club Pilates HB Athletics LLC
05.2023 - 08.2024

Product Advisor

Dover Saddlery
03.2022 - 11.2023

Bachelor of Arts - Communications

Lake Forest College

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