Summary
Overview
Work History
Education
Skills
Timeline
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Grace Misanga

Bowie,United States

Summary

Experienced Supervisor with a strong track record of enhancing service quality and driving sales growth through effective team management and customer service strategies. Skilled in resolving customer issues, mentoring new hires, and implementing innovative training programs to increase productivity and boost morale. Demonstrated success in optimizing inventory levels and improving customer satisfaction. Recognized for guiding teams and improving performance through quick thinking and practical problem-solving abilities. Highly effective in driving team and organizational success through excellent issue and conflict resolution skills. Well-versed in process improvement and inventory control, with a deep understanding of industry best practices.

Overview

9
9
years of professional experience

Work History

Supervisor

White House Gifts
12.2016 - Current
  • Mentored new hires, fostering a supportive learning environment that accelerated their integration and performance.
  • Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted in refining company policies to better align with customer needs, fostering stronger relationships with clients.
  • Completed necessary documentation accurately for each interaction, facilitating seamless communication between departments when needed.
  • Increased company reputation by consistently delivering excellent service to customers in a professional manner.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Front Desk Associate/Receptionist

JW Marriott Hotel
10.2015 - 12.2016
  • Handled guest check-ins and check-outs efficiently, enhancing guest satisfaction and ensuring smooth operations
  • Managed front desk operations, resolved guest issues promptly, and maintained high service standards
  • Worked closely with team members to streamline front desk processes, improving overall guest experience
  • Provided exceptional customer service, contributing to a welcoming atmosphere and positive guest reviews
  • Ensured accurate guest records and billing, maintaining meticulous attention to detail and reducing errors
  • Coordinated with housekeeping and maintenance teams to resolve guest issues swiftly, improving service delivery
  • Resolved customer issues promptly, enhancing service quality and increasing repeat business.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Participated in regular meetings with hotel management to discuss performance metrics, operational improvements, and guest feedback trends.

Education

High School Diploma -

Mkwakwani secondary School
Tanga, Tanzania

No Degree - Home Health Aide

VMT Education Center
Washington, DC
01.2018

Skills

  • Problem-solving
  • Communication
  • Teamwork
  • Time management
  • Goal-Oriented

Timeline

Supervisor

White House Gifts
12.2016 - Current

Front Desk Associate/Receptionist

JW Marriott Hotel
10.2015 - 12.2016

High School Diploma -

Mkwakwani secondary School

No Degree - Home Health Aide

VMT Education Center

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Grace Misanga