Grace Modi
Abingdon,MD
Summary
Proven achiever with a track record of enhancing customer satisfaction at Bob Bell Chevrolet through exceptional service and advanced database management skills. Excelled in roles requiring meticulous scheduling coordination and data analysis, significantly improving forecasting accuracy. Demonstrates a unique blend of interpersonal and technical abilities, driving results and fostering client retention.
Overview
27
27
years of professional experience
Work History
Business Development Center Associate
Bob Bell Chevrolet
2021.01 - Current
- Coordinate customer scheduling.
- Confirm appointments, communicate with customers, and update customer records.
- Utilize advanced computer skills to manage database, track sales metrics, and create reports for management review.
- Provide exceptional customer service, addressing concerns promptly and professionally.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Desk Associate
The Arena Club
2019.06 - 2020.03
- Greeted members and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Macys Department Store
2014.09 - 2019.08
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Market Research Associate
CarrAmerica
1997.04 - 2001.09
- Identified key trends and patterns within the industry through meticulous data analysis, informing marketing campaigns and product development efforts.
- Increased client satisfaction by conducting thorough market research and analysis to identify potential opportunities.
- Improved forecasting accuracy by incorporating historical sales data alongside current market trends in predictive models.
Education
Bachelor of Science - Education
University of Maryland
College Park, MD12.1989
Skills
- Scheduling appointments
- Document Preparation
- Data entry proficiency
- Multi-line phone proficiency
- Scheduling Coordination
- Database Management
Timeline
Business Development Center Associate
Bob Bell Chevrolet
2021.01 - Current
Front Desk Associate
The Arena Club
2019.06 - 2020.03
Sales Associate
Macys Department Store
2014.09 - 2019.08
Market Research Associate
CarrAmerica
1997.04 - 2001.09
Bachelor of Science - Education
University of Maryland
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