Grace Morlock
Mercer Island
Summary
Cultivated strategic partnerships, championed adoption of innovative tools and programs, and achieved measurable business outcomes through a customer-centric approach and strong analytical skills.
Overview
12
12
years of professional experience
Work History
Amazon
Senior Customer Success Manager
02.2023 - Current
- Manage and optimize $500M seller portfolio, delivering exceptional results including 10% YOY sales growth and 15% YOY increase in marketing spend through strategic joint business planning and data-driven solutions
- Identify and prioritize high-potential items across seller catalogs, implementing targeted promotional strategies that drive significant revenue increases and improved product visibility
- Lead large-scale cross-functional initiatives to resolve complex seller challenges, remove operational barriers, and drive continuous improvement across enterprise-level services and processes
- Analyze performance metrics and market trends across $500M portfolio to develop scalable solutions, resulting in improved selection, merchandising, and operational efficiency for high-value sellers
- Serve as trusted advisor to strategic sellers managing multi-million dollar businesses by providing consultative support, identifying growth opportunities, and delivering actionable insights
- Champion seller needs internally through data-driven insights, while managing project communications and delivering clear summaries to leadership on program effectiveness
Costco Wholesale
Assistant Buyer
07.2021 - 02.2023
- Drives 40% YoY sales growth in categories + $800M in sales annually by actively managing a team in charge of purchase and distributing product to over 550 locations nationwide
- Analyzes sales data and conducted competitor research to efficiently order merchandise according to sales trends by working directly with suppliers and factories, managing item development, supply chain and inventory, marketing and promotions in both eCommerce and brick and mortar warehouses
- Manages a team to purchase and distribute product to over 550 locations nationwide
- Facilitate communication to all warehouse and operations personnel while continuing to drive everyday business
- Travel often to trade shows and vendor meetings as a representative of Costco Wholesale with goals of growing and maintaining key vendor relationships
- Negotiate program details such as item costs, freight allowances, payment terms, large scale warehouse and online promotions
- Communicate program details to upper management both one on one and in presentations
- Team Management including training, scheduling, writing performance reviews, interviewing and hiring, coaching, developing and carrying out plans for projects such as supplier events, product reviews, trade shows, etc.
Corporate office
Inventory Control Specialist
11.2016 - 07.2021
- Reviewed and corrected item inventory levels within assigned categories, tracked and replenished product;
- Investigated and resolved variances with inventory records
- Communicated important program information to regional and operations staff daily to ensure flow of goods
- Update and sent daily reports for the department, made suggestions on ways to alleviate inventory issues, and relayed information to regional support staff daily
- Worked with Imports Support department in executing global distribution of an item; Ran markdown reports, managed warehouse replenishment and analyzed buying reports.
- Makes purchasing recommendations to Buyer and Assistant Buyer.
- Communicate with vendors all category needs to ensure smooth roll out and ordering for warehouses
- Assists in negotiating with vendors on marketing, terms of purchase, delivery, packaging and returns for item categories
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Cashier
06.2014 - 11.2016
- Communicated constantly with managers and coworkers to ensure that the warehouse operations went smoothly and ended in quality product being delivered to the member
- Trained incoming employees on all policies and procedures, enforced proper execution of operations standards in warehouse.
- Stayed current on store promotions by reading weekly sales inserts and tracking changing prices.
- Maintained consistent efficiency and professionalism while on a register
Education
Bachelor of Science - Supply Chain Management
Portland State University
Portland, ORAssociate of Science - Business And Administration
Portland Community College
Portland, ORSkills
- Leadership & Employee Development
- Negotiation Skills
- Creative Thinking & Problem Solving
- Customer Service
- Presentation Skills
- Category/Subject Matter Research & Expertise
- Budget Planning
- Price Negotiations
- Trends Monitoring
- Vendor Collaboration
Timeline
Amazon
Senior Customer Success Manager
02.2023 - Current
Costco Wholesale
Assistant Buyer
07.2021 - 02.2023
Corporate office
Inventory Control Specialist
11.2016 - 07.2021
Hgfjk
Cashier
06.2014 - 11.2016
Bachelor of Science - Supply Chain Management
Portland State University
Associate of Science - Business And Administration
Portland Community College