Kellyann Delmore
Rockaway Park,NY
Summary
Experienced operations executive with expertise in global logistics, warehouse management, vendor compliance, and process improvement. Skilled in strategic planning, team leadership, optimizing logistics networks, and ensuring adherence to vendor contracts and service-level agreements (SLAs). Proven ability to drive operational excellence, implement efficient warehouse systems, and foster strong vendor relationships.
Performance-driven Vice President with Number years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Advantage Reserve
01.2012 - Current
- Directed logistics operations, including the management of multiple warehouses and a global 3PL network
- Optimized warehouse processes through the integration of Warehouse Management Systems (WMS), resulting in enhanced inventory accuracy and reduced lead times
- Led vendor compliance efforts, ensuring all service-level agreements (SLAs) were met and vendor performance was regularly monitored and improved
- Managed contract negotiations and compliance with third-party vendors to ensure cost-effective and high-quality service delivery
- Worked closely with clients to ensure operational efficiency while maintaining compliance with regulatory standards
Senior Director of Global Command Center
Flash Global Logistics
11.2009 - 12.2011
- Managed a global network of 5 command centers and warehouse operations across multiple countries
- Oversaw vendor compliance, ensuring that service levels were maintained and issues were addressed proactively
- Implemented strategies to improve warehouse efficiency, reducing operational delays by 20% and enhancing delivery speed
- Conducted regular reviews of vendor performance, ensuring adherence to KPIs, SLA expectations, and operational standards
- Developed corrective and preventative measures to enhance warehouse operations, improving overall performance
Senior Manager of Global Logistics Center
Choice Logistics
10.2004 - 11.2009
- Managed the day-to-day operations of global warehouses, ensuring operational efficiency and smooth logistics flow
- Led compliance efforts with external vendors, ensuring adherence to contractual agreements and optimizing service delivery
- Spearheaded the integration of a dual-order entry system, improving accuracy and tracking of warehouse activities
- Worked cross-functionally with operations teams to ensure that warehouse operations aligned with business and client needs
Education
Bachelor of Science - Business Management/Communications
St. Francis College
Brooklyn, NY01.1990
Skills
- Warehouse & Logistics Management
- Vendor Compliance & Contract Management
- 3PL Network Optimization & Management
- Strategic Planning & Execution
- Operational Efficiency & Process Improvement
- Technology Integration (TMS/WMS)
- Financial Oversight (Budgeting, P&L, Forecasting)
- Risk Management & Compliance
- Leadership & Employee Development
- Competitive Pricing & Profitability
- Global Logistics & Supply Chain Management
- Vendor Compliance & SLA Management
- 3PL Network Optimization
- Financial Management & Budgeting
- Team Leadership & Development
- Client & Vendor Relationship Management
Certification
Six Sigma Green Belt
Personal Information
Title: Senior Director of Global Contact Center - VP of Operations
Core Achievements
- Improved warehouse operational efficiency through the implementation of WMS, reducing shipping errors by 15% and increasing order fulfillment speed by 10%.
- Ensured 100% vendor compliance with SLAs, leading to a 25% improvement in on-time delivery and a 15% decrease in service-related complaints.
- Directed multiple warehouse operations across global locations, driving cost reductions while maintaining high service standards.
- Led the implementation of corrective actions for underperforming vendors, increasing service reliability and client satisfaction.
- Developed and executed strategies for optimizing warehouse space and improving inventory management, contributing to a 20% reduction in logistics costs.
Timeline
Vice President of Operations
Advantage Reserve
01.2012 - Current
Senior Director of Global Command Center
Flash Global Logistics
11.2009 - 12.2011
Senior Manager of Global Logistics Center
Choice Logistics
10.2004 - 11.2009
Bachelor of Science - Business Management/Communications
St. Francis College
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