Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Grace Mullins

Frodo: I wish the Ring had never come to me. I wish none of this had happened. Gandalf: So do all who live to see such times, but that is not for them to decide. All we have to decide is what to do with the time that is given to us.
J.R.R. Tolkien, The Lord of the Rings
Grace Mullins

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

4
years of professional experience
2

Certifications

Work History

Adirondack Mountain Club

Front Desk Associate
03.2022 - Current

Job overview

  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at the busy Adirondack Loj.

Traditions Of Beavercreek

Personal Care Assistant
01.2022 - 03.2022

Job overview

  • Safely changed residents or helped them to the restroom throughout night every two hours.
  • Turned and positioned bedbound residents to prevent bedsores and maintain comfort levels.
  • Helped residents get ready for bed including getting changed, using the restroom, showering, and other personal hygiene tasks.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Conferred with supervisor to discuss patient condition and medical care.

Homeward Bound Pet Care

Pet Sitter/Professional Dog Walker
02.2021 - 03.2022

Job overview

  • Fed, walked, and cared for pets of varying species during owners' absences and out-of-town trips.
  • Kept records of all activities to keep owners fully informed on pet exercise and training progress.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Prepared and administered medications and treatments as prescribed by veterinarian if needed.

Traditions Of Beavercreek

Server
07.2020 - 02.2021

Job overview

  • Served assisted living residents meals during Covid-19 pandemic
  • Set up dining room for each meal, and sanitized dining room after each meal.
  • Took meal orders and served food in a fast paced environment
  • Delivered room service during Covid-19 lockdown using PPE
  • Served meals to residents in both Assisted Living and Memory Care units

Panera Bread

Cashier
10.2019 - 02.2020

Job overview

  • Addressed customer needs and made product recommendations to increase sales.
  • Receive and process customer payments
  • Made drinks as a barista
  • Efficiently served customers as a drive-thru clerk

Train Your Pup

Custodian
08.2019 - 10.2019

Job overview

  • Maintained a clean and comfortable environment for people and dogs by vacuuming, mopping, cleaning crates, picking up waste etc.


Education

Kettering Fairmont High School
Kettering, OH

High School Diploma
05.2021

University Overview

  • Relevant Coursework: Environmental Science Career Tech Program at Centerville High School
  • Extracurricular Activities: Member of Kettering Fairmont Marching Firebirds, Member of Girl Scouts from 2009-2021


  • Sinclair Community College Career Tech Program Scholarship Recipient

Skills

  • Personable Demeanor
  • Time Management
  • Conflict Management
  • Creative Solutions
  • Animal Husbandry Skills
  • Accounting and Billing Software
  • Cash Handling
  • Hospitality Service
  • Mail Handling
  • Problem-Solving Skills
  • Multi-Line Phone Systems
  • File Management
  • Guest Relations

Certification

  • Wilderness First Aide Certification pending
  • CPR/First Aide Certified
  • SCUBA Certified
  • Completed two summers of Camp Counselor Training with the Girl Scouts

Timeline

Front Desk Associate

Adirondack Mountain Club
03.2022 - Current

Personal Care Assistant

Traditions Of Beavercreek
01.2022 - 03.2022

Pet Sitter/Professional Dog Walker

Homeward Bound Pet Care
02.2021 - 03.2022

Server

Traditions Of Beavercreek
07.2020 - 02.2021

Cashier

Panera Bread
10.2019 - 02.2020

Custodian

Train Your Pup
08.2019 - 10.2019

Kettering Fairmont High School

High School Diploma

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Grace Mullins