Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Grace Munes

Customer Experience Associate
Spring Hill,TN

Summary

Enthusiastic animal care professional successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care.

Overview

2
2
years of professional experience

Work History

House Cleaner

You've Got Maids
Oshkosh, WI
05.2024 - 10.2024
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Maintained and organized cleaning supplies stock.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Organized closets according to customer specifications.
  • Cleaned homes following specific and detailed protocols and requests.

Receptionist

Happy Tails Veterinary Clinic
De Pere, WI
09.2023 - 02.2024
  • Greeted clients and their pets upon arrival at the clinic.
  • multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Compiled and coded patient information or data in appropriate computer system.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Filed medical records in an organized manner for easy access when needed.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Dog Caretaker

Camp K9
Menasha, WI
06.2022 - 07.2023
  • Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
  • Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
  • Developed strong bonds with pets, gaining their trust and ensuring a positive care experience.
  • Regularly cleaned cages, runs, kennels, yards and other enclosures used by the animals.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Supervised staff to ensure that all dog-handling protocols were followed and that the facility was properly maintained.
  • Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
  • Ensured safety of all dogs in daycare by closely monitoring interactions between them and intervening when necessary.
  • Organized daily activities for the dogs, including playtime, walks, grooming, feeding, and naptime.

Education

GED -

Fox Valley Technical College
Appleton, WI
05-2022

Some College (No Degree) - Small Business Entrepreneurship

Fox Valley Technical College
Appleton, WI

Some College (No Degree) - Veterinary Science

Fox Valley Technical College
Appleton, WI

Skills

  • Client relations
  • Complaint handling
  • Complaint resolution
  • Refunds processing
  • Scheduling
  • Dispute resolution
  • Service upselling
  • Customer satisfaction measurement
  • Reading comprehension
  • Active listening
  • Follow-up skills
  • Empathy and patience
  • Money handling
  • Courteous demeanor
  • Problem resolution
  • Retail sales customer service
  • In-store support
  • Multi-line telephone operations
  • Multitasking and organization
  • Prioritization
  • Calendaring
  • Strategic sales
  • Dusting techniques
  • Eco-friendly practices
  • Floor cleaning
  • Carpet vacuuming
  • Cleaning and sanitization
  • Floor maintenance
  • Surface sanitation

Affiliations

I own two big dogs who are my babies and also have 6 ducks whom I absolutely adore! I love to do pottery and spend time with my family and pets as much as I am able too!

References

References available upon request.

Timeline

House Cleaner

You've Got Maids
05.2024 - 10.2024

Receptionist

Happy Tails Veterinary Clinic
09.2023 - 02.2024

Dog Caretaker

Camp K9
06.2022 - 07.2023

GED -

Fox Valley Technical College

Some College (No Degree) - Small Business Entrepreneurship

Fox Valley Technical College

Some College (No Degree) - Veterinary Science

Fox Valley Technical College

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Grace MunesCustomer Experience Associate