Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Murray

Phx,AZ

Summary

Dynamic hospitality professional with strong leadership and exceptional communication skills, honed as Head Hostess at The Keg Steakhouse + Bar. Expert in guest service and reservation coordination, I consistently enhanced guest satisfaction and streamlined operations, effectively managing large events and resolving complaints to ensure a memorable dining experience.

Developed skills in fast-paced hospitality environment, including exceptional guest relations and efficient team coordination. Transitioning into new field with strong foundation in managing high-pressure situations and providing top-notch service. Seeking to leverage these transferable skills to make meaningful impact in different professional setting.

Offering excellent interpersonal skills and genuine passion for customer service, eager to learn and grow within hospitality industry. Brings ability to quickly absorb new information and adapt to different situations, ensuring seamless operations and outstanding guest experiences. Ready to use and develop communication and organizational skills in Desired Position role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Hostess

The Keg Steakhouse + Bar
AZ
08.2021 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Coordinated with waitstaff to ensure timely service and guest satisfaction.
  • Assisted in training new host staff on operational procedures and customer service standards.
  • Managed reservation system effectively to optimize seating arrangements.
  • Handled guest inquiries and complaints professionally, enhancing overall satisfaction.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.

Front Desk Receptionist

EOS Fitness
AZ
05.2024 - 06.2025
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Coordinated appointment scheduling, ensuring optimal use of resources and staff time.
  • Assisted with visitor check-in processes, enhancing security and customer experience.
  • Maintained accurate records of daily transactions and client interactions for improved tracking.
  • Provided exceptional customer service, resolving issues promptly to enhance client satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Paradise Valley High School
AZ
05.2024

Skills

  • Guest service
  • Reservation coordination
  • Exceptional communication
  • Strong leadership
  • Effective multitasking
  • Guest complaint resolution
  • Hospitality and accommodation
  • Strong interpersonal skills
  • Problem-solving

Certification

  • First Aid/CPR Certified

Timeline

Front Desk Receptionist

EOS Fitness
05.2024 - 06.2025

Head Hostess

The Keg Steakhouse + Bar
08.2021 - Current

High School Diploma -

Paradise Valley High School
Grace Murray