Grace Ndjo
Probation Officer
Big Rapids,MI
Summary
Versatile team member offering over 4 years of experience handling various tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing company to increase productivity and morale.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
Grand Rapids, MI
02.2022 - 05.2022
- Picked quality and accurate items for over 90 daily customer orders
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Tracked substitutions and informed customers of changes
- Consistently met deadlines and quality goals for accuracy and timeliness
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Merchandised attractive shelf displays with current offerings to drive store sales
Deli Employee
Horrocks Market
Grand Rapids, MI
06.2018 - 02.2022
- Served over 50 customers on each shift
- Varied duties involving food preparation
- Maintained clean environment and practiced food safety
- Experienced guest service and communication skills
- Used tools such as slicers, fryer, oven, microwave, grills, bread slicer, and scales
- Fill and maintain store displays and cases 4 times daily for prompt service
- Responded to telephone inquiries regarding available products and services
- Stocked, replenished, memorization menu to improve work efficiency
- Offered product samples to customers, generating additional sales through taste-testing
- Improved work environment by training new employees
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI06.2024
Associate of Applied Science - Human Services, Education, Social Science
Grand Rapids Community College
Grand Rapids, MI06.2022
Skills
- Verbal and Written Communication
- Sales Proficiency
- Special Assignments
- Organization and Planning
- Phone Systems
- Microsoft Excel
- Client Relationship Building
- Research skills
- Time-management
- Incident Reports
- Professional Relationships
- Interviews
Certification
Graduated from Kent Career Technical Center
August 2016 - May 2020
Graduated from Kentwood Police Youth Academy
Summer 2021
Accomplishments
- Volunteer at Kids Food basket a couple of times every year 2015-2021
- Used Microsoft Excel to develop skill in tracking, spreadsheets, and data entry 2020
- Participated in Dance Marathon that helped raise money for cancer treatments 2018
- On East Kentwood High School track & field team for 2 years, 2017-2018: Hurdles, Relays, and Shot-Put
- Volunteered at a Refugee Education Center 2017
- Team captain on Dance team 2016
Languages
French
Native or Bilingual
Timeline
Personal Shopper
Walmart
02.2022 - 05.2022
Deli Employee
Horrocks Market
06.2018 - 02.2022
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Applied Science - Human Services, Education, Social Science
Grand Rapids Community College
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