Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Niland

Westminster,CA

Summary

Dynamic customer service professional with a proven track record of delivering exceptional support and efficiently resolving issues. Expertise in fostering positive customer relationships through strong communication and problem-solving skills. Committed to enhancing customer satisfaction and driving loyalty by proactively addressing needs. Adept at navigating challenging situations while maintaining a focus on achieving optimal outcomes for both customers and the organization.

Overview

2027
2027
years of professional experience

Work History

CUSTOMER SERVICE/E COMMERCE SUPERVISOR

Whole Foods
Huntington Beach, CA
07.2024 - Current
  • Led team of customer service representatives to provide excellent customer support.
  • Oversaw e-commerce platform to ensure smooth ordering process and timely deliveries.
  • Managed team of store support associates, ensuring excellent customer service and efficiency.
  • Managed cashiers, resolved customer complaints, and trained new employees effectively.

E COMMERCE SUPERVISOR

Whole Foods
Long Beach, CA
2020 - 01.2024
  • Oversaw order fulfillment process and ensured quality and timely delivery and customer satisfaction.
  • Making sure UPH and time management was being met.
  • Utilized data analytics to identify customer trends, resulting in targeted marketing efforts.
  • Managed team to increase UPH.

Front Office Manager

Norm's Automotive
Los Alamitos, CA
09.2005 - 02.2010
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Education

Associates - Accounting

North Shore Community College
Danvers, MA
05-1992

Skills

  • Customer service
  • Problem-solving
  • Communication skills
  • Multitasking
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Organization and time management

Timeline

CUSTOMER SERVICE/E COMMERCE SUPERVISOR

Whole Foods
07.2024 - Current

Front Office Manager

Norm's Automotive
09.2005 - 02.2010

E COMMERCE SUPERVISOR

Whole Foods
2020 - 01.2024

Associates - Accounting

North Shore Community College

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