Grace North
Appleton
Summary
I am 20 years old and graduated high school back in May of 2023. I am looking for a long-term part-time job as I continue to work part-time at my current job. I love fun and energetic experiences, but I'm also good at dealing with hard situations as I've had many of my own personally and with a work environment. I also love working with all new types of personalities and people! Through past experiences with volunteering and work, I have learned to love working with people of all ages. I am also used to a very family type environment when it comes to my employment history and am ready for whatever gets thrown my way! I have worked as a babysitter on and off for four years, for different families, worked 2 years at a nail salon where I created so many great relationships and skills, and have been working as a patient coordinator with some social media experience for the last 2 1/2 years. I love learning new things, even when it may be tough, and I am dedicated to offering assistance to my peers, employers and clients.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
The Wellness Way - Appleton
Appleton, WI
11.2023 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimizing wait times.
- Managed patient intake processes, verifying insurance information and collecting necessary documentation.
- Implemented office protocols to improve workflow efficiency and enhance patient satisfaction rates.
- Assisted healthcare providers with patient follow-ups, enhancing communication and care continuity.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Greeted and assisted patients with check-in procedures.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Managed social media accounts to enhance brand visibility and customer engagement.
- Utilized social media platforms to promote events, significantly increasing online engagement.
- Managed social media platforms, ensuring timely responses to comments and messages.
- Posted photos to 2 social media platforms and wrote accompanying captions.
Receptionist
Annie-Time Nails and Spa
Appleton, WI
10.2020 - 11.2022
- Greeted incoming visitors and customers, and provided friendly, knowledgeable assistance.
- Kept reception and other areas clean and neat to get visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered and communicated appointments through phones.
- Restocked supplies.
- Collected payments, process transactions and updated relevant records.
- Balanced, customer schedules, employee availability, and maximum load levels when scheduling appointments.
- Answer general questions of clients, gathered the nature of the visit and directed to specific spaces in the salon.
- Assisted other employees and nail techs with whatever they needed.
Education
High school diploma -
North High School
Appleton, WI05.2023
Skills
- Cash Handling
- Greeting visitors (over 2 years)
- Calendar management
- Telephone skills
- Appointment scheduling
- Organizational skills
- Communication skills
- Sorting and labeling
- Front Desk
- Babysitting
- Special Education
- Customer service
- Multitasking
- Relationship building
- Social media content creation
Timeline
Patient Coordinator
The Wellness Way - Appleton
11.2023 - Current
Receptionist
Annie-Time Nails and Spa
10.2020 - 11.2022
High school diploma -
North High School