Grace O'Meara

• Provided educated and helpful responses to customer queries about our specialty available products (ie: Kava, Kratom, Rhino Dart, etc)
• Managed cash transactions accurately using the TOAST system, consistently maintaining a balanced cash drawer at the end of each shift, demonstrating strong financial management skills
• Prepared specialty cocktails according to established recipes and standards
• Collaborated with team members to create a positive work environment behind the bar, which, in turn, produced a cheerful atmosphere for consumers

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages
• Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
• Assisted in training new servers on restaurant policies, procedures, and service standards to maintain consistent quality of service
• Ensured the atmosphere of the restaurant was clean and respectful

• Efficiently cleared and reset X number of tables per shift, ensuring a clean and organized dining area
• Demonstrated strong attention to detail when setting up tables according to restaurant standards for each reservation or seating arrangement
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards

• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Maintained cleanliness of work areas, including dining room floors, tables, chairs, utensils, glassware, etc
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash-handling procedures

• Curated a warm and friendly atmosphere by welcoming and helpfully directing customers
• Managed the seating chart efficiently to ensure optimal use of available tables
• Managed guest expectations by providing accurate wait time estimates
• Promptly cleared and sanitized all tables and surfaces; restocked supplies when necessary
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

GPA: 3.35/ Deans List 2024

• [Spring, 2024] - Dean's List
• Merit Grant Recipient
• 3.35 GPA
• Member of Delta Phi Epsilon, 2021-2022
• [HerCampus] Staff Writer [2021]
• [University College Dublin] Studies Abroad on [Psychology]
• [Essay] on [An Analysis of Black Girlhood in The Gilded Ones and “A Soul of Small Places”: Family and Kinship as Themes]