Hi, I’m
Grace Outing
Schertz,TX
Summary
Responsible and motivated student ready to apply previous education and work experience in the Cyber Security Masters Program. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent adaptability skills.
Overview
5
years of professional experience
1
Certification
Work History
CVS HealthSchertz, TX
CVS Pharmacy Technician
07.2020 - Current
Job overview
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Answered telephones to respond to questions or requests.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
IBEX GlobalNew Braunfels, TX
Technical Support Representative
05.2018 - 09.2019
Job overview
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained up-to-date case documentation for future reference.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Education
Wayland Baptist UniversitySan Antonio, TX
Bachelor of Science from Health Sciences
06.2023
University Overview
- [Fall, 2021] - President's List
- [Spring, 2022] - President's List
- [Spring, 2023] - President's List
- SA Scholarship General Gift Fund Recipient
Good Careers AcademySan Antonio, TX
Career Development Training in Pharmacy Technician
06.2020
Skills
- Resolving Customer Issues
- Workflow Optimization
- Point of Sale Systems Proficiency
- Insurance Verification
- Technical Support
- Troubleshooting Skills
- Application Support
- Troubleshooting Abilities
Certification
- Certified Pharmacy Technician (CPhT)
- CPR Certification
Timeline
CVS Pharmacy Technician
CVS Health
07.2020 - Current
Technical Support Representative
IBEX Global
05.2018 - 09.2019
Wayland Baptist University
Bachelor of Science from Health Sciences
Good Careers Academy
Career Development Training in Pharmacy Technician
Similar Profiles
Mohamed Elattar, PharmD, MSITMohamed Elattar, PharmD, MSIT
Pharmacy Manager at CVS HealthPharmacy Manager at CVS Health
Stephenie BornStephenie Born
Senior Service Advocate at CVS HealthSenior Service Advocate at CVS Health
Isabella ToddIsabella Todd
Operations Manager at CVS HealthOperations Manager at CVS Health
SHIANN DAVISSHIANN DAVIS
Customer Service Associate at CVS HealthCustomer Service Associate at CVS Health
Timothy ArmstrongTimothy Armstrong
Manager at Peter Piper Inc.Manager at Peter Piper Inc.