Grace Paik
Glendale,California
Summary
Energetic and multilingual Flight Attendant candidate with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist in Medical Clinic
Dr. Kyung Mo Han M.D.
Los Angeles, CA
06.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Helped 25+ patients complete necessary medical forms and documentation.
Airline Staff in Airport
Korean Airlines LTD
Los Angeles, CA
08.2010 - 09.2020
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Knowledge of Boeing 747's 777's and Airbus A-380's
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Offered personalized assistance to children(Unaccompanied Minors), elderly and passengers with special needs in federal immigration area.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Complied with customs, immigration and cabotage laws on international trips.
- Addressed 50+ passengers' concerns about delayed and canceled flights and resolved issue through vouchers for restaurants and hotel bookings.
Education
GED -
California State University - Fullerton
Fullerton, CA06.2007
Skills
- Company Culture and Values
- Safety Procedures
- Emergency Procedures
- Strong Interpersonal Skills
- Attention to details
- Time management
- Team building
- Multitasking skills
- Staff Training
- Adaptability and Responsiveness
- Guest Services
Languages
Korean
Native or Bilingual
Japanese
Professional Working
Timeline
Front Desk Receptionist in Medical Clinic
Dr. Kyung Mo Han M.D.
06.2022 - Current
Airline Staff in Airport
Korean Airlines LTD
08.2010 - 09.2020
GED -
California State University - Fullerton