Mosana Ephrem
Beaverton,OR
Summary
Hello! I'm a self-motivated professional highly experienced in guest services. I have a pleasant personality coupled with talents in customer relations, multi-tasking and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hilton Double Tree
Beaverton, OR
10.2022 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
Footwear Associate
Columbia Sportswear
Portland, OR
09.2022 - 07.2023
- Provided excellent customer service to ensure satisfaction with each purchase.
- Assisted customers in finding the right footwear for their needs by providing product knowledge and sizing information.
- Maintained an organized stockroom to facilitate efficient inventory management.
Education
Associate of Arts -
Portland Community College
Portland, OR06-2023
Skills
- Guest Relations
- Customer Service
- Hospitality services
- Fluent in English and Tigrinya
- Company culture and values
- Strong Work Ethic
Timeline
Front Desk Receptionist
Hilton Double Tree
10.2022 - Current
Footwear Associate
Columbia Sportswear
09.2022 - 07.2023
Associate of Arts -
Portland Community College
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