GRACE PARSONS
Delaware
Overview
8
8
years of professional experience
Work History
Patient Service Representative
COPC Sports, Spine & Joint
Westerville, OH
09.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Enhanced patient satisfaction through effective communication and problem resolution.
- Conducted follow-up calls to confirm appointments and gather feedback from patients post-visit.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Server & Bartender
Wings and Rings
07.2021 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served a diverse range of beverages, ensuring high-quality standards and customer satisfaction.
Customer Service
Bed Bath and Beyond
09.2018 - 12.2020
- Supported the company's mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Answered a high volume of calls
- Assisted in resolving customer issues
Education
Associate of Applied Science - Business Office Administration – Medical Administrative Assistant
Columbus State Community College
Columbus, OHSkills
- Clear Communication Skills
- Time Management
- Problem Solving
- Takes Responsibility
- Conflict resolution
- Goal-oriented focus
- Office Administration
- Customer service
Timeline
Patient Service Representative
COPC Sports, Spine & Joint
09.2024 - Current
Server & Bartender
Wings and Rings
07.2021 - 12.2024
Customer Service
Bed Bath and Beyond
09.2018 - 12.2020
Associate of Applied Science - Business Office Administration – Medical Administrative Assistant
Columbus State Community College