Grace Pauley
Allen Park
Summary
Dedicated and dependable with experience in both aquatic safety and fast-paced customer service environments. Proven leadership skills as a Head Lifeguard, overseeing staff, managing emergencies, and ensuring compliance with safety regulations. Strong background in high-volume public interaction, including efficient order handling and communication as a To-Go Specialist. Known for staying calm under pressure, maintaining attention to detail, and delivering exceptional service in both team-based and independent roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Bubba's 33
Taylor
04.2025 - Current
- Managed high-volume takeout and delivery orders in a fast-paced sports bar environment, ensuring accuracy, timeliness, and top-tier customer service.
- Communicated clearly with kitchen staff and management to coordinate seamless order preparation and handoff.
- Processed payments accurately and efficiently, including cash, credit card, and third-party delivery transactions.
- Resolved guest concerns professionally and efficiently, both in-person and over the phone, resulting in increased repeat business.
Head Lifeguard
City of Trenton
Trenton
08.2023 - Current
- Supervised a team of approximately 15 lifeguards, ensuring vigilant surveillance and rapid response to all emergencies at a busy municipal pool serving up to 500 patrons daily.
- Communicated effectively with patrons, resolving conflicts and addressing safety concerns with professionalism and authority.
- Maintained accurate records of incident reports, staff certifications, and maintenance logs in compliance with municipal policies.
Lifeguard
City of Trenton
Trenton
06.2022 - Current
- Enforced pool rules and responded quickly to emergencies, including water rescues and medical incidents.
- Communicated clearly with patrons during safety breaches or water contamination events to maintain the safety and well-being of all guests.
- Assisted in organizing and overseeing swim lessons, recreational programs, and special events at the facility.
Education
Bachelor of Science - Nursing
Current Student at Wayne State University
Detroit, MISkills
- Team leadership
- Conflict resolution
- Emergency response
- Public safety knowledge
- Problem-solving abilities
- Attention to detail
- Time management
- Customer service
Certification
- CPR
- AED
- First-Aid
- Water Rescue
John D. Dingell Medical Center Volunteer
- 50+ hours of volunteer experience
- Escorted patients to appointments and therapy sessions, prioritizing safety, dignity, and respect in all interactions.
- Supported recreational and therapeutic programs for veterans, including special events, holiday celebrations, and wellness activities.
- Demonstrated empathy, patience, and professionalism while engaging with patients from diverse backgrounds and service histories.
American Red Cross Collaborator
- Coordinated with American Red Cross employees to organize and execute a blood drive at local high school.
- Over 40 participants willing to donate, resulting in nearly 30 pints of blood to be used in life saving medical treatments and procedures.
Timeline
To-Go Specialist
Bubba's 33
04.2025 - Current
Head Lifeguard
City of Trenton
08.2023 - Current
Lifeguard
City of Trenton
06.2022 - Current
Bachelor of Science - Nursing
Current Student at Wayne State University
Similar Profiles
Kacey L BurtKacey L Burt
Administrative Manager/Key Manager at Texas Roadhouse/Bubba's 33Administrative Manager/Key Manager at Texas Roadhouse/Bubba's 33
Samantha LongoriaSamantha Longoria
Bubba's 33 Server at Bubba's 33Bubba's 33 Server at Bubba's 33
Mia V. RubioMia V. Rubio
Server at Bubba's 33Server at Bubba's 33
Taylor SpringsTaylor Springs
Local Store Marketer at Bubba's 33Local Store Marketer at Bubba's 33
Christina ArtressChristina Artress
Patient Transporter at Corewell HealthPatient Transporter at Corewell Health