Layla Bennett
Augusta,GA
Summary
Results-driven individual with experience in fast-paced environments. Skilled in problem-solving and effective communication, contributing to streamlined processes and enhanced customer experiences.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Logan's Roadhouse
Augusta,Ga, GA
07.2024 - 08.2025
- Prepared to-go orders accurately and efficiently for customers.
- Maintained cleanliness and organization of the to-go area.
- Assisted in training new staff on to-go procedures and systems.
- Communicated effectively with kitchen staff for order accuracy.
- Handled customer inquiries and resolved issues promptly.
- Packaged food items securely to ensure freshness during transport.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
Package Handler
FedEx
Norfolk,Va, VA
04.2023 - 01.2024
- Sorted packages by size and destination for efficient processing.
- Loaded and unloaded delivery trucks with attention to safety protocols.
- Inspected packages for damage and reported issues to supervisors.
- Collaborated with team members to maintain workflow during peak hours.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Customer Service Representative
Aleorica
Virginia Beach, Virginia
02.2022 - 03.2023
- Assisted customers with inquiries through phone and online platforms.
- Resolved customer complaints efficiently and effectively using company protocols.
- Provided accurate product information to enhance customer experience.
- Maintained detailed records of customer interactions in the database.
- Educated customers on product features and benefits during interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science -
Augusta Technical College
Augusta, GA06-2025
Skills
- Customer satisfaction
- Complaint resolution
- Team collaboration
- Effective communication
- Strong multitasking
- Time management
- Detail-oriented
- Reliability
- Quick learner
- Goal oriented
- Team leadership
- Relationship building
Timeline
To-Go Specialist
Logan's Roadhouse
07.2024 - 08.2025
Package Handler
FedEx
04.2023 - 01.2024
Customer Service Representative
Aleorica
02.2022 - 03.2023
Associate of Science -
Augusta Technical College