Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Grace Pigliavento

Schenectady,NY

Summary

Excellent organizational abilities and a demonstrated ability to manage complicated projects while keeping the highest professional standards. A seasoned team player who pays close attention to details and delivers high-quality results. Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction.

Overview

6
6
years of professional experience

Work History

Call Center Representative

New York State Department of Taxation and Finance
Schenectady, NY
09.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Take-Out Server, Busser and Waitress

Canalis Restaraunt
Schenectady, NY
10.2018 - Current
  • Assembled and served meals according to specific guest requirements.
  • Greeted customers in a friendly manner and provided menus.
  • Followed established safety guidelines while handling hot plates or dishes.
  • Assisted bussers in clearing dirty dishes from tables after guest had left.
  • Provided quality customer service throughout all interactions with guests.

Patient Care Assistant

Albany Medical Center Hospital
Albany, NY
07.2021 - 06.2022
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Helped maintain a clean environment in all areas assigned.
  • Responded quickly to emergency situations following established protocols.

Medical Technician

Access Compliance
Latham, NY
06.2020 - 07.2021
  • Collected blood or tissue samples from patients for lab work.
  • Adhered to all safety and infection control precautions and regulations.
  • Observed and recorded vital signs and reported changes to physicians or nurses.

Education

Associate of Science - Business Administration

Schenectady County Community College
Scotia, NY
08-2023

Skills

  • Customer Service
  • Account Updating
  • Sales Expertise
  • Handling Complaints
  • Healthcare Operations
  • Strategic Planning

Reference

  • Brenda Wiederkehr - Access Compliance

Phone number - (518) 852-2029

  • Henry Alteri - Owner of Canalis Resturant

Phone number - (518)588-2448

Timeline

Call Center Representative

New York State Department of Taxation and Finance
09.2022 - Current

Patient Care Assistant

Albany Medical Center Hospital
07.2021 - 06.2022

Medical Technician

Access Compliance
06.2020 - 07.2021

Take-Out Server, Busser and Waitress

Canalis Restaraunt
10.2018 - Current

Associate of Science - Business Administration

Schenectady County Community College
Grace Pigliavento