Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Grace Plummer

Carson City,MI

Summary

Dependable food runner successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

2
2
years of professional experience

Work History

Runner

Chilli's Grill & Bar
03.2023 - 06.2023
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.

Front of House Employee

Chic-Fil-A
01.2021 - 08.2022
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Education

High School Diploma -

Douglas High School
Carson City, NV
06.2024

Associate of Arts - Nursing

Western Nevada College
Carson City, NV
05.2024

Skills

  • Customer Service
  • Injury Prevention
  • Goal Setting
  • Mental Toughness
  • Table Bussing
  • Strong Work Ethic
  • Foodservice
  • Time Management
  • Training and Mentoring
  • Safe Food Handling
  • Teamwork and Collaboration

Affiliations

  • I love hiking and spending time with my family and friends.

Timeline

Runner

Chilli's Grill & Bar
03.2023 - 06.2023

Front of House Employee

Chic-Fil-A
01.2021 - 08.2022

High School Diploma -

Douglas High School

Associate of Arts - Nursing

Western Nevada College

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Grace Plummer