Grace Poche
Lake Charles,LA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
3
3
years of professional experience
Work History
Beauty Coordinator
Marshalls
08.2022 - Current
- Carry out day-to-day duties accurately and efficiently.
- Engage with customers on which products they are looking for.
- Make sure all merchandise is restocked regularly.
- Draw in customers with different displays each week with showing off new products.
Hairstylist
JCPenney Salon
07.2023 - 02.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Customer Service Cashier
Michaels Craft Store
09.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate Of Business Administration - Business
Lamar Institute of Technology
Beaumont, TXCosmetology
Stage One - The Hair School
Lake Charles, LA12.2022
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Timeline
Hairstylist
JCPenney Salon
07.2023 - 02.2024
Beauty Coordinator
Marshalls
08.2022 - Current
Customer Service Cashier
Michaels Craft Store
09.2021 - 02.2022
Associate Of Business Administration - Business
Lamar Institute of Technology
Cosmetology
Stage One - The Hair School
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