Grace Rader
Imperial,MO
Summary
Experienced professional seeking a growth-oriented company to utilize customer service, teamwork, and meticulous attention to detail. Excited to contribute to a collaborative and dynamic work environment that prioritizes professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Claim Owner
Farmers Insurance Exchange
St Louis, MO
02.2023 - Current
- Increased customer satisfaction by implementing exceptional customer service.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Documented all findings and updates to the files.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to customers claim related issues.
- Conducted thorough investigations of auto accidents to accurately determine liability.
Customer Service Associate
Farmers Insurance
Virtual, mo
02.2022 - 02.2023
- Each day I assure myself to be open in phone, obtain the most accurate information for claims, and assist when overtime is available
- Also between care shops and quick estimate I obtain a 100%
- Able to multitask on the phone to obtain good wrap up stats
Professional House Cleaner
Hip Maids LLC
Kirkwood, Missouri
10.2020 - 02.2022
- Each day I work with my assigned partner, cleaning our assigned houses
- I assure that the work is done to company and customer standards
- Assuring that all equipment is returned and the office is clean
Team Lead, Secondary trainer
The Cleaning Authority
Concord, Missouri
04.2019 - 10.2020
- I work with an assigned team each day, cleaning each assigned house
- Also, while ensuring everything is done with care and meeting the company's standards
- At the end of each day ensuring all equipment is returned and paperwork is done properly
Education
High School - Marketing Class
WIndsor HIgh School
Imperial, MissouriCertification
Licensed claims adjuster.
Timeline
Regional Claim Owner
Farmers Insurance Exchange
02.2023 - Current
Customer Service Associate
Farmers Insurance
02.2022 - 02.2023
Professional House Cleaner
Hip Maids LLC
10.2020 - 02.2022
Team Lead, Secondary trainer
The Cleaning Authority
04.2019 - 10.2020
High School - Marketing Class
WIndsor HIgh School
Licensed claims adjuster.