Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Michele Higley

Grand Junction,CO

Summary

I am a loyal employee looking to have a career, not a job. I love learning new things, and expanding my skills, I'm always taking classes, or reading books to become a better person and employee. I want to grow with a company, and be just as much an asset to them as they are to me.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Claim Owner

Farmers Insurance
02.2023 - Current
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Determined proper course of action for claims processing.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Licensed Insurance Producer

Farmers Insurance Jesse Dryer Agency LLC
07.2022 - 02.2023
  • Answer service calls solving customers issues, and taking care of their needs using all of Farmers platforms, Reviewing current policies with customers making changes and cross selling when possible
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets, working with both residential and commercial customers.
  • Developed comprehensive marketing plans to promote insurance products to potential clients.

Office Manager/Marketing Specialist

Berkshire Hathaway HomeServices Colorado Properties
03.2019 - 07.2022
  • Customer service to clients walking in
  • Marketing ad design for Social Media, Social Media Management, Newspaper, Mailers and Email campaigns
  • Managing websites
  • Tech training for Real Estate agents
  • Systems training
  • Events planning and execution
  • Managing daily front office functions (Greeting clients, taking care of office equipment, answering phones etc.)
  • Onboarding new agents
  • Compliance
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Designed and implemented advertising and public relations activities.

Front Desk Clerk

Colorado West Otolaryngologists
10.2019 - 03.2020
  • Greet and check patients in/out for appointments
  • Collecting payments
  • Checking that insurance is current and active
  • Scheduling different types of appointments from simple to complex
  • Managing referrals
  • Traveled with providers to remote clinics
  • Managed over 50 customer calls per day.

Office Manager/Compliance Coordinator

Keller Williams South Valley
12.2017 - 07.2019
  • Compliance of all agent files for Real Estate transactions
  • Managing daily front office functions (Greeting clients, taking care of office equipment, answering phones etc.)
  • Social Media marketing management
  • Events planning and execution
  • Managing renters in our office space
  • Onboarding new agents
  • Developed and maintained compliance database, tracking all compliance activities and documents
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws

Office Manager

Safety Inc
12.2015 - 02.2018
  • Accounts payable, accounts receivable
  • Scheduling, managing calendar, coordination between trainers and clients
  • Marketing emails, and website management Increased sales by over 10%.
  • Negotiate pricing with clients
  • Order and shop for office supplies in cost effective way
  • Class preparation and set up
  • Respirator fit testing
  • Project Management for acquiring government contracts
  • Worked for Safety Inc remotely after moving to Utah
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel

Customer Service Director

Palisade Living Center
03.2014 - 12.2015
  • Admission, insurance paperwork completion
  • Work closely with rest of management team and floor staff to ensure concerns are dealt with properly and in timely manner to satisfy both in house policy and procedures, and state requirements
  • Conduct yearly surveys for over 100 residents yearly.
  • Work with management team to correct state tags written against and department in facility
  • Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.

Activities Director / Purchasing Agent

Colorado West psychiatric Hospital
10.2011 - 03.2014
  • Charting records in medical charts
  • Developing activities program for entire hospital
  • Negotiation and purchase of supplies for hospital
  • Negotiation and daily communication with caterer
  • Handling petty cash
  • Coding and submitting receipts
  • Performed monthly reconciliation of open purchasing orders
  • Conducted research, identifying potential vendors and better pricing options
  • Developed and implemented strategies to reduce operational costs

Education

Stringham Real Estate School
Utah
01.2019

Some College (No Degree) -

Colorado Christian University
Grand Junction

High School Diploma -

Palisade High School
Palisade
01.2001

Skills

  • Personal Assistant Experience
  • Marketing
  • Microsoft Office
  • Office Management
  • Accounts Receivable
  • Accounts Payable
  • Microsoft Excel
  • MS Office Suite
  • Client Rapport-Building

Certification

  • Property & Casualty License
  • Commercial Lines License
  • Personal Lines License

Assessments

  • Receptionist, Expert, 08/01/19
  • Working with MS Word documents (intermediate), Expert, 08/01/19


Timeline

Regional Claim Owner

Farmers Insurance
02.2023 - Current

Licensed Insurance Producer

Farmers Insurance Jesse Dryer Agency LLC
07.2022 - 02.2023

Front Desk Clerk

Colorado West Otolaryngologists
10.2019 - 03.2020

Office Manager/Marketing Specialist

Berkshire Hathaway HomeServices Colorado Properties
03.2019 - 07.2022

Office Manager/Compliance Coordinator

Keller Williams South Valley
12.2017 - 07.2019

Office Manager

Safety Inc
12.2015 - 02.2018

Customer Service Director

Palisade Living Center
03.2014 - 12.2015

Activities Director / Purchasing Agent

Colorado West psychiatric Hospital
10.2011 - 03.2014

Stringham Real Estate School

Some College (No Degree) -

Colorado Christian University

High School Diploma -

Palisade High School

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Michele Higley