Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Grace Recker

Williamston

Summary

A driven, motivated, and detail-oriented individual eager to start a career in sales. Equipped with strong communication, interpersonal, and problem-solving skills, with a focus on understanding client needs and delivering effective solutions. Quick to learn with a passion for building lasting relationships and exceeding sales goals. Eager to contribute to brand success by applying a customer-first approach and driving business growth in a fast-paced, team-oriented environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Lansing Brewing Company
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales significantly by upselling higher-end products to customers.

Customer Service Lead

Great Harvest Bread Co.
08.2022 - 10.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.

Education

Associate of Business - Marketing

Lansing Community College
Lansing, MI
05-2024

High School Diploma -

Haslett High School
Haslett, MI
05-2022

Skills

  • Strong Organizational Skills
  • Inventory Management
  • Effective Sales Strategies
  • Client Relationship Management
  • Strong Communication and Interpersonal Skills
  • Detail-Oriented Approach
  • Social Media Engagement
  • Proficient in Microsoft Applications
  • Trade show Etiquette

Certification

  • CPR/AED Certification
  • SPF Training Certification -UPC

Timeline

Server

Lansing Brewing Company
06.2023 - Current

Customer Service Lead

Great Harvest Bread Co.
08.2022 - 10.2023

Associate of Business - Marketing

Lansing Community College

High School Diploma -

Haslett High School

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