Grace Reuter
MILWAUKEE,WI
Summary
Dedicated hospitality professional with experience in fast-paced environments. Skilled in effective communication and collaboration, enhancing service efficiency and guest loyalty through adaptability and attention to detail.
Overview
6
6
years of professional experience
Work History
Server
Las Cazuelas
2026.07 - Current
- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and accurate order delivery.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels of supplies and equipment regularly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Poco Loco
2024.05 - Current
- Delivered exceptional customer service in fast-paced restaurant environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order processing and improve service efficiency.
- Managed bar inventory, tracking supplies to minimize waste and enhance profitability.
- Trained new servers on menu knowledge and service protocols for consistent guest experiences.
- Implemented upselling techniques, contributing to increased beverage sales during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Hostess/Server/Bartender
Jose's Blue Sombrero
2022.06 - 2025.10
- Welcomed and seated guests, ensuring timely service and pleasant dining experiences.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Trained new host staff on customer service protocols and restaurant procedures.
- Monitored cleanliness of front-of-house areas, ensuring a welcoming environment for patrons.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food preparation and improve order accuracy.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Resolved guest complaints swiftly, enhancing satisfaction and loyalty through effective communication.
- Conducted regular inventory checks, ensuring adequate stock levels of supplies and minimizing waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Crafted and served high-quality cocktails and beverages to customers, ensuring satisfaction with each order.
- Managed bar inventory levels, tracking supplies to minimize waste and optimize stock replenishment.
- Developed seasonal drink menus, incorporating customer feedback to enhance offerings and drive sales.
- Implemented efficient bar workflows, reducing wait times during peak hours while maintaining service quality.
Crew Member
Taco Bell
2022.05 - 2023.11
- Prepared food items according to safety and quality standards, maintaining cleanliness and organization.
- Collaborated with team members to meet high-volume demands during peak hours, improving workflow efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Cashier
Piggly Wiggly Grocery Store
2020.12 - 2021.03
- Handled cash, credit, and check payments accurately while ensuring compliance with store policies.
- Adapted quickly to changes in store promotions and pricing updates during shifts.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Social Work
University of Wisconsin, Milwaukee
Milwaukee, WI05.2027
High School Diploma -
Brown Deer Middle/High School
Brown Deer, WI06.2023
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Team collaboration
Timeline
Server
Las Cazuelas
2026.07 - Current
Server/Bartender
Poco Loco
2024.05 - Current
Hostess/Server/Bartender
Jose's Blue Sombrero
2022.06 - 2025.10
Crew Member
Taco Bell
2022.05 - 2023.11
Cashier
Piggly Wiggly Grocery Store
2020.12 - 2021.03
Bachelor of Arts - Social Work
University of Wisconsin, Milwaukee
High School Diploma -
Brown Deer Middle/High School