Grace Riley
El Sobrante,CA
Summary
Patient-focused RN Case Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Kaiser Permanente
San Leandro, CA
08.2023 - Current
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Reported liabilities and risk management concerns to supervisor for review.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
RN Case Manager
Kaiser Permanente
Vallejo, CA
08.2022 - Current
- ED patient care coordination in Magnet hospital for underserved community
- Initiated medical review document built upon by inpatient PCC staff through discharge, which became "go to" document to update HBS physicans on overall patient progess
- Close working relationship with MSW ED staff, which provided orientation to social services work flow for large homeless population
ICU Staff Nurse
Sutter Health
Oakland, CA
12.2002 - 02.2022
- Provided direct care to critically ill patients including administering medications, performing treatments and providing emotional support.
- Participated in interdisciplinary rounds to discuss best practices for current patients in the ICU setting.
- Developed relationships with families of long term ICU residents by offering emotional support throughout their stay.
Education
BSN - Nursing
The University of Tennessee
Memphis, TN12.1993
Bachelor of Science - Biology
University of Mississippi
Oxford, MS06.1992
Skills
- New Hire Training
- Medical Data Collection
- Patient Relations
- Interdepartmental Collaboration
- Relationship Building
- Verbal and Written Communication
- Customer Service
- Vendor Relationship Management
- Creative Problem-Solving
- Regulatory Compliance
- Attention to Detail
- Organizational Skills
References
References available upon request.
Timeline
Patient Care Coordinator
Kaiser Permanente
08.2023 - Current
RN Case Manager
Kaiser Permanente
08.2022 - Current
ICU Staff Nurse
Sutter Health
12.2002 - 02.2022
BSN - Nursing
The University of Tennessee
Bachelor of Science - Biology
University of Mississippi
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