Grace Roeckers
Farmington,MN
Summary
Sales Associate/Cashier role requires effective customer service and organizational skills, demonstrated through experience in maintaining a clean and inviting store environment while assisting customers with product selection. Regularly engaged with customers to address inquiries and resolve complaints, ensuring a positive shopping experience. Proficient in processing transactions using point-of-sale systems and handling returns in accordance with company policies, contributing to operational efficiency. Collaborated with team members to achieve sales targets and conducted regular inventory checks to manage stock levels effectively.
Overview
4
4
years of professional experience
Work History
Assistant
Jean Ronning
Lakeville, Mn
01.2022 - Current
- Assisted in organization of work environment.
- Maintained a clean and inviting environment.
- Provided collaborative problem-solving.
Sales Associate
JOANN Fabrics and Crafts
Apple Valley, MN
08.2021 - 06.2025
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product location and selection.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Fulfilled on-line orders and prepared for pick-up or shipping.
- Performed cashier duties such as accepting payments, issuing receipts, processing returns/exchanges/refunds, counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Rosemount High School
Rosemount, MN06-2022
Skills
- Customer service
- Point of sale
- Inventory management
- Sales reporting
- Product knowledge
- Team collaboration
- Effective communication
- Organizational skills
Accomplishments
Outstanding Customer Service Award - 3x
Affiliations
I volunteer every year for my church's Vacation Bible School (VBS) assisting in proving healthy and allergy-safe snacks. I enjoy knitting blankets for our prayer shawl ministry. I also love reading fanfiction, water aerobics and baking homemade bread.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Assistant
Jean Ronning
01.2022 - Current
Sales Associate
JOANN Fabrics and Crafts
08.2021 - 06.2025
High School Diploma -
Rosemount High School