Grace Ross
West Wyoming,Pennsylvania
Summary
Detail-oriented professional with a background in customer service and patient coordination. Skilled in communication, organization, multitasking, problem solving, and maintaining a positive and friendly attitude. Willing and ready to learn any skills necessary to complete tasks efficiently and reliably.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Geisinger
Wilkes-Barre, Pennsylvania
07.2026 - 09.2026
- Performed pre-registration functions by verifying demographic information, obtaining authorizations, and collecting deposits and co-payments to prepare for patient visits.
- Welcomed patients and verified insurance information to ensure accurate billing and smooth check-in process.
- Scheduled appointments and coordinated patient flow to enhance service efficiency and patient experience.
Cashier
Aqua Leisure Pool And Spa
Wilkes-Barre, Pennsylvania
03.2024 - 06.2024
- Processed customer transactions accurately and efficiently.
- Welcomed customers and provided information about products and services to enhance shopping experience.
- Supported store operations by assisting with diverse tasks to ensure smooth functionality.
- Maintained cleanliness and organization of store by stocking and arranging seasonal merchandise.
- Assisted with filing paperwork efficiently.
Office Clerk
Bookkeeping Associates
Wyoming, Pennsylvania
10.2023 - 12.2023
- Facilitated data entry and ensured accuracy of bookkeeping records.
- Oversaw daily office operations and upheld a clean, organized workspace.
- Operated office equipment, including printers, scanners, and copiers.
- Cleaned office daily to maintain a tidy environment.
- Performed client intake and supported completion of intake paperwork.
Education
High School Diploma -
Wyoming Area Secondary Center
Exeter, PA06-2022
Some College (No Degree) - Counseling Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Customer service
- Communication skills
- Data entry
- Detail orientation
- Problem resolution
- Multitasking and organization
- Friendly and outgoing
- Regulatory compliance
- HIPAA compliance
Timeline
Patient Access Representative
Geisinger
07.2026 - 09.2026
Cashier
Aqua Leisure Pool And Spa
03.2024 - 06.2024
Office Clerk
Bookkeeping Associates
10.2023 - 12.2023
High School Diploma -
Wyoming Area Secondary Center
Some College (No Degree) - Counseling Psychology
East Stroudsburg University of Pennsylvania